Discovery Admin Workspace Diagnostics
Summarize
Summary of Discovery Admin Workspace Diagnostics
The Discovery Admin Workspace Diagnostics in ServiceNow provides a centralized interface to identify, prioritize, and resolve errors related to Discovery schedules. It enables you to create and manage Error Tasks, track progress on error resolution, and efficiently handle Discovery-related issues through a comprehensive set of tools and views.
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Key Features
- Diagnostics Page: Displays all Discovery errors with options to create, edit, or ignore Error Tasks. Filters allow sorting by Discovery schedule, error type (e.g., CMDB, Credentials, Network), and task association. You can organize errors by code, priority, or total count, facilitating prioritization.
- Error Stats Page: Access detailed information on each error, including suggested instructions and knowledge base articles. Actions on errors include ignoring specific IP errors, retrying discovery, adding to exclusion lists, or checking port status.
- Case Management: Provides an overview of Error Task statuses with options to create new tasks linked to errors. Supports Kanban and List views for flexible task management.
- Support Tools: Offers utilities for troubleshooting and migration such as:
- Migrating Cloud Discovery from Cloud API REST calls to Patterns.
- Upgrading older probes to modern, efficient patterns.
- Detecting frequently discovered Configuration Items (CIs) to optimize discovery processes.
- Logs Page: Access and filter ECC Queue, Discovery, and Discovery Patterns logs to assist in diagnosing and resolving errors.
- Ignored Errors: Maintains a 30-day history of ignored errors, with an option to reinstate errors back into the Diagnostics for review and action.
Key Outcomes
ServiceNow customers using Discovery Admin Workspace Diagnostics can expect streamlined error management that improves Discovery schedule reliability and reduces downtime. The workspace facilitates timely identification and resolution of errors, better task tracking, and enhanced troubleshooting capabilities, ultimately leading to more accurate and efficient Discovery processes within their IT environments.
Diagnostics allows you to prioritize and address Discovery schedule errors. Create and manage Error Tasks to track progress on resolving errors.
Diagnostics
The Diagnostics page shows all errors from all discoveries. For each entry in the Discovery errors table, you can create a new Error Task or ignore the error with the Create task and Ignore buttons. Entries that already have an associated Error Task instead have an Edit task button and provide the task's name and priority.
Use the filter options to prioritize and address errors. You can filter by Discovery schedule with the Schedule drop-down menu, or search for the name of the error with the Search bar. The results can also be organized with the Order By drop-down menu in either ascending or descending order with the following options: Code, Priority, and Total Errors.
The error records can also be filtered with the Filter and Has task drop-down menus. In the Filter menu, you can choose to only show errors related to CMDB, Configuration, Credentials, Internal, or Network. Multiple categories can be selected at the same time. The Has task menu shows either all error records, those that have a task, or that do not have a task.
For each entry in the Discovery errors table, the Total Errors number can be selected to navigate to the Error Stats Page. The page provides information on the error and suggest Instructions, as well as an associated Knowledge Base article. If the error has an associated Error Task, its task number is displayed and can be accessed through its button.
The Action drop-down menu provides suggested actions based on the type of error, and is shared with the Error Task page. In the Errors table, the Action on selected drop-down menu can ignore individual IP addresses' errors, retry their discovery, add them to the global exclusion list, or check their Shazzam port status.
Case management
The Case management page provides an overview of the statuses of Error Tasks. Each Error Task can be selected to navigate to their Error Task record. New tasks can be created and associated with existing errors using the Create Task button. The display style can be changed with Kanban Board View and List View buttons.
Support tools
The Support tools page provides tools to investigate and troubleshoot your instance. The CAPI to patterns tool helps you migrate your Cloud Discovery from using Cloud API REST Calls to using Patterns. The Probes to pattern migration tool migrates older probes to use new, more flexible and efficient patterns. The Detect frequently discovered CIs tool deteremines which CIs are being discovered more often than others.
Logs
The Logs page allows you to access the logs of the ECC Queue, Discovery Logs, and Discovery Patterns Logs. These logs can be filtered and each entry can be selected to view more details. Reviewing the logs can be useful in addressing diagnosing and addressing errors.
Ignored errors
The Ignored errors page keeps a record of all errors ignored in the last 30 days. Errors older than 30 days are deleted. You can add an error back to the Discovery errors table using the Undo ignore button.