Create an SLA definition for a CI or application service

You can create SLA definitions for CIs and application services just as you can for other task records in the instance.

Before you begin

Role required: evt_mgmt_admin

Procedure

1. Navigate to All > Service Level Management > SLA > SLA Definitions.
2. Click New.
3. Fill out the fields on the SLA Definition form.
   For a description of each field, see Create an SLA definition for a CI or application service.
4. For the Table field, select Event Management SLA [em_ci_severity_task].
5. Configure the Start condition filter by adding conditions, such as:

   Table 1. SLA filter conditions

   For all CIs where the Severity is Critical
   Type	is	CI Note: Event Management SLAs work only on CI classes from Application Service [cmdb_ci_service_auto].
   Severity	is	Critical
   For a specific service, such as Email, when the Severity is Critical
   Application Service	is	Email
   Severity	is	Critical

6. Configure pause, stop and reset conditions.
7. Click Submit.