---
sourceDocument: Xanadu IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-operations-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Configuring AI agents for Now Assist for ITOM

# Configuring AI agents for Now Assist for ITOM {#ariaid-title1}

* Release version: Xanadu
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure AI agents for the Analyze alert impact agentic workflow. Once configured, the AI agents gather information to help you investigate alerts.
* **[Configure the Dynatrace analysis AI agent](https://www.servicenow.com/docs/UlrSAKYURsqjcEK28Opoeg)**   
  Connect the Dynatrace analysis AI agent to your Dynatrace instance to use it in the Analyze alert impact agentic workflow. Once connected, the AI agent gathers information to help you investigate alerts.
* **[Configure the Kentik analysis AI agent](https://www.servicenow.com/docs/9glNdGZpVzFB1ikThc4Ziw)**   
  Connect the Kentik analysis AI agent to your Kentik instance to use it in the Analyze alert impact agentic workflow. Once connected, the AI agent gathers information to help you investigate alerts.
* **[Configure the New Relic analysis AI agent](https://www.servicenow.com/docs/U94Dqy6hrxQd~EejEBOdjg)**   
  Connect the New Relic analysis AI agent to your New Relic instance to use it in the Analyze alert impact agentic workflow. Once connected, the AI agent gathers information to help you investigate alerts.