--- sourceDocument: Xanadu IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-operations-management Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Review and approval of application service maps # Review and approval of application service maps {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read After the Service Mapping administrator maps IT services and fixes errors in them, the administrator and the owner collaborate to review and approve the service maps. The review and approval process is available only for discovered and manually created application services. You must have Service Mapping enabled to map or review application services. Users who perform review and approval have the roles of a Service Mapping administrator and an Service Mapping administrator is responsible for mapping, fixing, and maintaining application services. The application service owner checks that the application service maps are complete and all major components comprising it are correctly represented. If necessary, the owner leaves comments, referred to as reject messages, on application service maps for the Service Mapping administrator to implement. The review and approval process is performed in the following stages: 1. After the initial mapping of application services, the administrator fixes errors and sends individual application services for review. The system creates a service process task assigned to the application service owner and sends an email notification about it.{#business-service-approval__TaskAssignedtoOwner} 2. The application service owner checks that the application service maps are complete and all major components comprising it are correctly represented. If necessary, the owner leaves comments, referred to as reject messages, on application service maps for the Service Mapping administrator to implement. The service process task assigned to the owner closes. The system sends an email notification to the administrator that the owner posted comments.{#business-service-approval__FlowOwnerReviewsNComments} 3. The administrator receives the email notification, views owner requests and implements them.{#business-service-approval__FlowAdminFineTune} 4. The administrator resends the application service maps for review. The system again creates a service process task assigned to the application service owner and sends an email notification about it. 5. If the revised application service maps are satisfactory, the application service owner approves them. If not, the owner requests further fixes, which the administrator must address.{#business-service-approval__FlowOwnerApproves} {#business-service-approval__ol_qtn_kqj_n1b} To see documentation for a review phase, click the relevant box in the diagram. The process of application service review may take some time as it requires making changes and repeatedly running the mapping process on the application service. Typically, it takes several iterations to arrive at the desired result. Once the owner approves an application service, the application service status changes to Approved and it appears in the list of completed application services on the Home page. * **[Send application service maps for review](https://www.servicenow.com/docs/4fui8yiJdX8dl_kajcEv1g)** After you map an application service, send it to the application service owner for review to make sure that the map is accurate. * **[Review application service maps](https://www.servicenow.com/docs/_WvWUcu9ClGeyNQhXXuVHw)** As the application service owner for the application service map, you receive an email notification that the application service map is assigned to you for review. Review mapping results for correctness and either provide your feedback or approve the application service map. The review and approval process is available only for discovered and manually created application services. **Related concepts** * [Application service completion](https://www.servicenow.com/docs/jEVGug6EFYz_rpuwsvkr1w "After an application service is reviewed and approved, you can define attributes that enhance its discovery, reflect its importance, and control access to it.") * [Application service analysis and maintenance using classic Service Mapping](https://www.servicenow.com/docs/7GzVF6cmGyvHFv4yaEZCpw "Service Mapping creates maps to help you see the architecture and organization of application services. These maps are useful for planning change or migration, as well as analyzing the continuity and availability of services.") **Related tasks** * [Map multiple application services suggested by classic Service Mapping](https://www.servicenow.com/docs/xn9te0pefuJuJjKuENtDvA "You can map multiple application services identified and suggested by Service Mapping in a single operation. This method suits your organization if you do not have much information about application services.") * [Map application services using tags with classic Service Mapping](https://www.servicenow.com/docs/oHZgHaVgIewPb2cjjYVkAg "Use tags that help categorize and organize configuration items (CIs) in your organization to map application services. Tag-based mapping doesn't require configuring credentials or providing users with elevated rights.") * [Map multiple application services from a CSV file using classic Service Mapping](https://www.servicenow.com/docs/NHJ7j9y1CebOxXoScX14ZA "This method suits you if your organization has performed cross-organization mapping and analysis and collected some information about planned application services. If so, you can organize the collected information in a specific order and save it as a CSV file. Service Mapping extracts information from this file and creates potential application services referred to as service candidates.") * [Map a single application service using classic Service Mapping](https://www.servicenow.com/docs/j6IuNOViXBq0~~TBDJ6mIQ "In addition to mapping application services in bulk, you can map individual, single application services by defining attributes for each application service. Use this mapping method if you already know or are planning to find out application service details. You must have Service Mapping enabled to map or review application services.") * [Fix application service errors in bulk](https://www.servicenow.com/docs/gCcT1XpxC4diJExPK45ktw "Service Mapping classifies errors by their root cause, for example, missing credentials or task timeout. For a fast and efficient process, fix errors belonging to the same category in bulk.") * [Fix errors in individual application service maps](https://www.servicenow.com/docs/QitYArL5L5rAsJ00z4gKbA "You can address discovery issues in each application service map individually.") * [Fine-tune application services to implement owner requests](https://www.servicenow.com/docs/Rio9sQFTJbX13SPVEJfDsg "As an administrator, you tweak and fine-tune maps based on comments from the application service owner.")