---
sourceDocument: Xanadu IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-operations-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Fine-tune application services to implement owner requests

# Fine-tune application services to implement owner requests {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As an administrator, you tweak and fine-tune maps based on comments from the application service owner.

## Before you begin

Role required: service_mapping_admin

## About this task

You can edit discovered and manually created application services.  
Important:  
You cannot fine-tune or edit tag-based and dynamic services from the map.

Reviewing and implementing owner requests is part of the [review and approval process](https://www.servicenow.com/docs/asfMxnVeeNi~jzvgmzJ78g "After the Service Mapping administrator maps IT services and fixes errors in them, the administrator and the owner collaborate to review and approve the service maps. The review and approval process is available only for discovered and manually created application services.").

To see documentation for another review phase, click the relevant box in the diagram.  

## Procedure

1. Navigate to the relevant application service:
   1. Click Approve on the Home page.  
      The Home page displays only information on service instances that Service Mapping can discover or already discovered. The Home page does not display information on service instances that are created manually or using the API.
   2. Click Fix Rejected.
   3. Right-click the required application service and select Open Service Form.  
      The form for this application service opens.
   {#review-implement-business-service-maps__substeps_z1c_qrk_lw}
2. Click Reject Messages on the left.  
   The owner comments are displayed under the Service Discovery Messages tab.
3. Review the reject messages to see comments that the application service owner left.
4. Click View Map.
5. Implement changes requested by the application service owner.
6. Click the discovery message describing the service defect that you have fixed and click Mark as Resolved under Action On Selected on the right.
7. If necessary, resend the application service for review.
* **[Manually add CIs to an application service](https://www.servicenow.com/docs/7HkeVSBG8ulnYHchd6YJdQ)**   
  Add configuration items to manually created application services or to services discovered by Service Mapping.
* **[Remove CIs not belonging to application services](https://www.servicenow.com/docs/8GcKw62vS2dHXnUGXQdsCg)**   
  Remove CIs erroneously mapped as part of an application service by Service Mapping. Unnecessary CIs included in the map can generate irrelevant alerts in Event Management. For example, when creating an application service for a web portal, Service Mapping might automatically discover a connection to unaffiliated external services, such as PayPal.
* **[Transfer a map segment into another application service](https://www.servicenow.com/docs/kzr8jCW9IhQ~Icrql~rOiw)**   
  You can remove a branch of a service and place it into another application service, either new or existing. Transfer map segments to split large services or when you want to organize services differently from the initial mapping result.
* **[Link application services](https://www.servicenow.com/docs/It9q6I~JQ9Nxiw3jqNdbmA)**   
  You can manually link two application services by adding a reference to one application service into another application service. The service that contains the reference, becomes a dependent service. The service that you include as a reference is a contained service. You can link application services to create dependencies for impact monitoring in Event Management.
* **[Discover CIs identified as generic applications](https://www.servicenow.com/docs/csxa_vVgEhJl_CtsaQCw5Q)**   
  Service Mapping identifies application configuration items (CIs) that it failed to properly discover as generic applications. Correctly identify generic applications by creating a simplified discovery pattern from an application service map, rather than creating a fully functional pattern from scratch using the Pattern Designer.

**Related concepts**   

* [Review and approval of application service maps](https://www.servicenow.com/docs/asfMxnVeeNi~jzvgmzJ78g "After the Service Mapping administrator maps IT services and fixes errors in them, the administrator and the owner collaborate to review and approve the service maps. The review and approval process is available only for discovered and manually created application services.")
* [Application service completion](https://www.servicenow.com/docs/jEVGug6EFYz_rpuwsvkr1w "After an application service is reviewed and approved, you can define attributes that enhance its discovery, reflect its importance, and control access to it.")
* [Application service analysis and maintenance using classic Service Mapping](https://www.servicenow.com/docs/7GzVF6cmGyvHFv4yaEZCpw "Service Mapping creates maps to help you see the architecture and organization of application services. These maps are useful for planning change or migration, as well as analyzing the continuity and availability of services.")  
**Related tasks**   

* [Map multiple application services suggested by classic Service Mapping](https://www.servicenow.com/docs/xn9te0pefuJuJjKuENtDvA "You can map multiple application services identified and suggested by Service Mapping in a single operation. This method suits your organization if you do not have much information about application services.")
* [Map application services using tags with classic Service Mapping](https://www.servicenow.com/docs/oHZgHaVgIewPb2cjjYVkAg "Use tags that help categorize and organize configuration items (CIs) in your organization to map application services. Tag-based mapping doesn't require configuring credentials or providing users with elevated rights.")
* [Map multiple application services from a CSV file using classic Service Mapping](https://www.servicenow.com/docs/NHJ7j9y1CebOxXoScX14ZA "This method suits you if your organization has performed cross-organization mapping and analysis and collected some information about planned application services. If so, you can organize the collected information in a specific order and save it as a CSV file. Service Mapping extracts information from this file and creates potential application services referred to as service candidates.")
* [Map a single application service using classic Service Mapping](https://www.servicenow.com/docs/j6IuNOViXBq0~~TBDJ6mIQ "In addition to mapping application services in bulk, you can map individual, single application services by defining attributes for each application service. Use this mapping method if you already know or are planning to find out application service details. You must have Service Mapping enabled to map or review application services.")
* [Fix application service errors in bulk](https://www.servicenow.com/docs/gCcT1XpxC4diJExPK45ktw "Service Mapping classifies errors by their root cause, for example, missing credentials or task timeout. For a fast and efficient process, fix errors belonging to the same category in bulk.")
* [Fix errors in individual application service maps](https://www.servicenow.com/docs/QitYArL5L5rAsJ00z4gKbA "You can address discovery issues in each application service map individually.")