Configuring Service Observability

After you install Service Observability, you must register services, connect external application performance management (APM) instances, and map that APM data to those services.

Configuration overview

• Install Service Observability
  If you have the system admin role, you can install the Service Observability application (sn_sow_svcobs). The application installs related ServiceNow® Store applications and plug-ins if they aren't already installed.
• Activate teams and services
  Follow this step only if you are on version 1.5.0 of Service Observability. Assign existing teams to Service Observability so they can view the data returned by the Configuration Management Database (CMDB) on those pages. Activate the services in the CMDB for use in Service Observability.
• Connect an observability data source
  Connect Service Observability to an external application performance management (APM) instance. Service Observability displays metrics in the Service Operations Workspace (SOW) from that APM instance.
• Create and manage observability data mappings
  Map your services to the data from a connected external application performance management (APM) instance, and view it in charts for the service and its related entities.
• Customize Service Observability dashboard templates
  Customize Service Observability dashboard templates when you want to view metrics on the Overview or Observability tabs other than the default charts.