---
sourceDocument: Xanadu IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-operations-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Datadog Observability tab for Service Observability

# Datadog Observability tab for Service Observability {#ariaid-title1}

* Release version: Xanadu
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Dashboard and charts on the Datadog Observability tab of the Service Details page in the SOW.

## Application \> Service dashboard {#datadog-observability-tab__section_oww_r53_zdc}

This dashboard displays performance metrics for the selected service.  
Note:  
If the dashboards have been customized, they might not reflect the information shown on this page.  
{#datadog-observability-tab__table_avw_x53_zdc__entry__3}

| Chart | Description | Data source |
|-|-|-|
| Requests | Aggregate rate of requests through the service. | Datadog |
| Errors | Number of transactions that have an error. | Datadog |
| Latency | Aggregate duration of transactions through the service, in milliseconds. | Datadog |
[Table 1. KPIs]

{#datadog-observability-tab__table_avw_x53_zdc} {#datadog-observability-tab__table_wwl_mk2_h2c__entry__3}

| Chart | Description | Data source |
|-|-|-|
| Requests | Each line represents the throughput of a key transaction through the service. Hover over a point to view the different transaction names. | Datadog |
| Errors | Each line represents the number of errors on a key transaction in the service. Hover over a point to view the different transaction names. | Datadog |
| Latency | Each line represents the response time for a key transaction on the service. Hover over a point to view the different transaction names. | Datadog |
[Table 2. Top Transactions]

{#datadog-observability-tab__table_wwl_mk2_h2c}

## Compute \> Host dashboard {#datadog-observability-tab__section_bgh_vw3_zdc}

This dashboard displays metrics for hosts related to the service.  
{#datadog-observability-tab__table_vsv_zw3_zdc__entry__3}

| Chart | Description | Data source |
|-|-|-|
| CPU Utilization | Percent of the host processing power being consumed. | Datadog |
| Memory Utilization | Percent of memory the host is using. | Datadog |
| Disk Utilization | Percent of disk space being used. | Datadog |
| All Active Servers | Information for all hosts the service is actively using. Select a host link to view more detailed information. | CMDB |
| All Active VM Instances | Information for all virtual machines (VM) the service is actively using. Select a VM link to view more information. | CMDB |
[ ]

{#datadog-observability-tab__table_vsv_zw3_zdc}

## Databases \> MySQL {#datadog-observability-tab__xyz}

This dashboard displays metrics for MySQL databases related to the service.  
{#datadog-observability-tab__table_e1h_1cg_d2c__entry__3}

| Chart | Description | Data source |
|-|-|-|
| Max Connections | Maximum number of concurrent connections that can be established with the MySQL database server. | Datadog |
| Failed Connections | Number of failed attempts to connect to the MySQL server. | Datadog |
| Slow Queries Rate | Number of database queries that have been categorized as slow by the APM. | Datadog |
| Data Reads | Number of read operations performed on the MySQL database. | Datadog |
| Data Writes | Number of write operations performed on the MySQL database. | Datadog |
| Cache Utilization | Percentage of the cache memory being used by the MySQL database. | Datadog |
| All MySQL Instances | Information for all databases the service is actively using. Select a database link to view more detailed information. | CMDB |
[ ]

{#datadog-observability-tab__table_e1h_1cg_d2c}

## Databases \> PostgreSQL {#datadog-observability-tab__section_ul4_2s2_d2c}

This dashboard displays metrics for PostgreSQL databases related to the service.  
{#datadog-observability-tab__table_i2b_ncg_d2c__entry__3}

| Chart | Description | Data source |
|-|-|-|
| Connections | Total number of connections to the database server, including all connection states such as active, idle, and others. | Datadog |
| Connections Used | Number of connections to the database used by this service. | Datadog |
| Active Waiting Queries | Number of queries in the queue waiting to be executed. | Datadog |
| Deadlocks | Number of deadlocks encountered by the service. | Datadog |
| Rollbacks | Number of transactions rolled back by the service. | Datadog |
| Buffer Hits | Number of times disk blocks were found in the buffer cache, so that a read was not necessary. | Datadog |
| All PostgreSQL Instances | Information of all databases the service is actively using. Select a database link to view more detailed information. | CMDB |
[ ]

{#datadog-observability-tab__table_i2b_ncg_d2c}