---
sourceDocument: Xanadu IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-operations-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# New Relic Observability tab for Service Observability

# New Relic Observability tab for Service Observability {#ariaid-title1}

* Release version: Xanadu
* 
* Updated March 19, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Dashboard and charts on the New Relic Observability tab of the Service Details page in the SOW.

## Application \> Service dashboard {#new-relic-observability-tab-for-service-observability__section_oww_r53_zdc}

This dashboard displays performance metrics for the selected service.  
Note:  
If the dashboards have been customized, they might not reflect the information shown on this page.  
{#new-relic-observability-tab-for-service-observability__table_avw_x53_zdc__entry__3}

| Chart | Description | Data source |
|-|-|-|
| Rate | Aggregate rate of transactions through the service, per minute. | New Relic |
| Error % | Percent of transactions that have an error. | New Relic |
| Latency | Aggregate duration of transactions through the service, in milliseconds. | New Relic |
| Time spent in database calls | Duration of requests to databases, in milliseconds. | New Relic |
| Database throughput | Rate of database requests for this service, per minute. | New Relic |
| Time spent in database queries | Time spent querying the database, in milliseconds. | New Relic |
[Table 1. Basic metrics]

{#new-relic-observability-tab-for-service-observability__table_avw_x53_zdc} {#new-relic-observability-tab-for-service-observability__table_wwl_mk2_h2c__entry__3}

| Chart | Description | Data source |
|-|-|-|
| Rate | Each line represents the throughput of a key transaction through the service. Hover over a point to view the different transaction names. | New Relic |
| Error % | Each line represents the percentage of errors on a key transaction in the service. Hover over a point to view the different transaction names. | New Relic |
| Latency | Each line represents the response time for a key transaction on the service. Hover over a point to view the different transaction names. | New Relic |
[Table 2. Transactions]

{#new-relic-observability-tab-for-service-observability__table_wwl_mk2_h2c}

## Compute \> Host dashboard {#new-relic-observability-tab-for-service-observability__section_bgh_vw3_zdc}

This dashboard displays metrics for hosts related to the service.  
{#new-relic-observability-tab-for-service-observability__table_vsv_zw3_zdc__entry__3}

| Chart | Description | Data source |
|-|-|-|
| CPU utilization | Percent of the host processing power being consumed. | New Relic |
| Memory utilization | Percent of memory the host is using. | New Relic |
| Disk utilization | Percent of disk space being used. | New Relic |
| Network traffic received per host |   | New Relic |
| All Active Hosts | Information for all hosts the service is actively using. Select a host link to view more detailed information. | CMDB |
[ ]

{#new-relic-observability-tab-for-service-observability__table_vsv_zw3_zdc}

## Databases \> MySQL {#new-relic-observability-tab-for-service-observability__xyz}

This dashboard displays metrics for MySQL databases related to the service.  
{#new-relic-observability-tab-for-service-observability__table_e1h_1cg_d2c__entry__3}

| Chart | Description | Data source |
|-|-|-|
| CPU utilization | Percent of the database's processing power being consumed. | APM instance |
| Memory utilization | Percent of memory the database is using. | APM instance |
| Availability | Percent of time the database is available. | APM instance |
| Connections | Number of connections to the database. | APM instance |
| Slow queries | Number of database queries that have been categorized as slow by the APM. | APM instance |
| All MySQL Instances | Information for all databases the service is actively using. Select a database link to view more detailed information. | CMDB |
[ ]

{#new-relic-observability-tab-for-service-observability__table_e1h_1cg_d2c}

## Databases \> PostgreSQL {#new-relic-observability-tab-for-service-observability__section_ul4_2s2_d2c}

This dashboard displays metrics for PostgreSQL databases related to the service.  
{#new-relic-observability-tab-for-service-observability__table_i2b_ncg_d2c__entry__3}

| Chart | Description | Data source |
|-|-|-|
| Scheduled Checkpoints | Average number of scheduled checkpoints that were performed. | APM instance |
| Buffers Written for Checkpoint | Average number of buffers written during checkpoints. | APM instance |
| Buffers Written by Background Writer | Average number of buffers written by the background writer. | APM instance |
| Buffers Allocated | Average number of buffers allocated. | APM instance |
| Checkpoint Write Time | Time in milliseconds spent writing files to disk. | APM instance |
| All PostgreSQL Instances | Information of all databases the service is actively using. Select a database link to view more detailed information. | CMDB |
[ ]

{#new-relic-observability-tab-for-service-observability__table_i2b_ncg_d2c}