---
sourceDocument: Xanadu IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-operations-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# New Relic Overview tab for Service Observability

# New Relic Overview tab for Service Observability {#ariaid-title1}

* Release version: Xanadu
* 
* Updated March 18, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Information that is displayed on the New Relic
Overview tab of the Service Details page in the SOW.

## KPIs section {#new-relic-overview-tab-for-service-observability__section_qns_g2b_zdc}

The KPIs section displays basic performance metrics for the service.  
Note:  
If the dashboards have been customized, they might not reflect the information shown on this page.  
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| Chart name | Description | Data source |
|-|-|-|
| Rate | Aggregate rate of transactions through the service. | New Relic |
| Error % | Percent of transactions that have an error. | New Relic |
| Latency | Aggregate duration of transactions through the service, in milliseconds. | New Relic |
[ ]

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## Transactions charts {#new-relic-overview-tab-for-service-observability__section_e3s_1fb_zdc}

The Transactions charts show metrics for specific key transactions on the service. The key transactions are determined by your Application Performance Management (APM) system configuration.  
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| Chart name | Description | Data source |
|-|-|-|
| Rate | Each line represents the throughput of a key transaction through the service. Hover over a point to view the different transaction names. | New Relic |
| Error % | Each line represents the percentage of errors on a key transaction in the service. Hover over a point to view the different transaction names. | New Relic |
| Latency | Each line represents the response time for a key transaction on the service. Hover over a point to view the different transaction names. | New Relic |
[ ]

{#new-relic-overview-tab-for-service-observability__table_dr4_dfb_zdc}

## Contextual information section {#new-relic-overview-tab-for-service-observability__section_zf1_cgb_zdc}

The Recent changes table shows changes made to the system that might have an impact on the service. This data comes from the related configuration items in the CMDB.

## Status indicators section {#new-relic-overview-tab-for-service-observability__section_hgq_jgb_zdc}

The Status indicators section displays charts for related CIs that might be affecting the service.  
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| Chart name | Description | Data source |
|-|-|-|
| SLO Error Budget | Information about your current error budget for this service, as configured in Service Reliability Management (SRM). For more information on error budgets, see [Create SLO, SLI, and Error budget policies](https://www.servicenow.com/docs/LoNkMublsb9McVKQU7u1Zg "Create SLO, SLI, and Error budget policies to help you and your team track your service health and take the necessary actions when required."). | CMDB |
| Systems impacted | Services or service offerings that have a relationship to the selected service. | CMDB |
| Open incidents last 30 days | Day-by-day occurrence of open incidents affecting this service over the last month. | CMDB |
| Open alerts last 30 days | Day-by-day occurrence of alerts affecting this service over the last month. | CMDB |
| Current open incidents | Listing of active incidents that affect this service. | CMDB |
| Current open alerts | Listing of active alerts that affect this service. | CMDB |
[ ]

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