Close an alert in Express List

Manually close alerts directly from the Express List pane or from the preview panel without waiting for them to be automatically closed if you already know the root cause or have fixed the problem.

Before you begin

Role required: evt_mgmt_operator, evt_mgmt_admin

Note:

The evt_mgmt_user role is view-only and does not have permission to perform this action.

Procedure

1. Navigate to Workspaces > Service Operations Workspace.
2. From the navigation bar, select the Express List icon ().
3. Close selected alerts.
   You can close alerts regardless of whether you are working in the main pane or in the preview panel. The preview panel opens only when a single alert or alert group is selected.

   Location	Action
   The Express List pane	In the Express List pane, select the alert. You can select more than one alert row. Note: You can perform the action on up to 1,000 alerts simultaneously by selecting the Select All check box in the Active alerts list. To display the individual alerts inside a group, select the chevron icon () at the beginning of the alert group row. From the Close drop-down list at the top right of the alert list, select Close alert.
   The Express List preview panel for group alerts	Select an alert group row. In the Alerts in group tab, select an alert tile. Select the more actions icon (). Select Close alert.

Result

The alert is closed and its status is displayed at the top of the preview panel.