---
sourceDocument: Xanadu IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-operations-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Create an incident with Now Assist in Express List

# Create an incident with Now Assist in Express List {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create an incident with a human-readable, AI-generated description using Now Assist.

## Before you begin

Currently, this feature is available for CMDB, Log Analytics, tag-based, and component-based alerts.  
Role required: evt_mgmt_operator, evt_mgmt_admin  
Note:  
The evt_mgmt_user role is view-only and does not have permission to perform this action.

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. Select the Express List icon (![Express List icon.]()) in the left navigation bar.
3. Create an incident from a selected alert.
   1. In the Express List pane, select the alert.  
      Note:  
      To display the individual alerts inside a group, select the chevron icon (![Chevron icon.]()) at the beginning of the alert group row.
   2. From the Close drop-down list, under Remediation actions, select Create Incident with Now Assist.

   {#el-create-incident-now-assist__substeps_wj2_zwk_bcc}  
   An incident with a human-readable, AI-generated description is created from the selected alert and a confirmation message is displayed.
4. **Optional:** View the created incident by selecting View incident in the confirmation message or on the alert preview panel.

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