Manually create an SRM alert

Create an alert for testing or if you think an issue poses a risk and should be evaluated as soon as possible.

Before you begin

Role required: Responder, Manager, or Administrator

Procedure

1. Navigate to Workspaces > Service Operations Workspace.
   You are taken to your SRM homepage.

   Note:

   If you have other SOW applications, and depending on your assigned roles, that homepage may not be the SRM homepage. It is the SOW homepage instead, with SRM alerts and incidents included in your metrics. In that case, to view SRM specific areas, select SRM modules from the left navigation pane.
2. On the left navigation pane, select Reliability tasks.
3. Select Trigger alert from the Alert list header.

   

4. In the Trigger an alert window, fill in the fields.

   To trigger an alert you must first create an event to get processed. Only Service is mandatory.

   Table 1. Trigger an alert

   Field	Description
   Service	Select a service for the event.
   Source	Manual.
   Node	Enter a name of the node (FQDN, IP address or MAC address) associated with the event.
   Type	Enter a type of event.
   Resource	Enter a node resource (process or service) associated with the event.
   Metric Name	Enter a name of the metric associated with the event.
   Source instance	Enter a data source for the event.
   Message key	Enter an identifier for multiple events related to the same event
   Severity	Select the expected impact of this event. Choices are: Critical: Immediate action is required. The resource is either not functional or critical problems are imminent. Major: Major functionality is severely impaired or performance has degraded. Minor (default): Partial, non-critical loss of functionality or performance degradation occurred. Warning: Attention is required, even though the resource is still functional. OK: The resource is still functional.
   Time of the event	Select date and time that the event occurred in the source system.
   Description	Enter information describing the event.
   Additional information	Add more information relevant to the event.
   Processing notes	Enter relevant processing information.

5. Select Trigger.
   The new event is created to generate the alert. Refresh the screen to see to see the event processing results.

   The alert view automatically refreshes your Alert list view.

   If enabled, applicable automations are triggered, as well as any on-call escalation workflows for that service’s on-call team.

6. Optional: Open the alert from the list view in the Alert tab.
7. Optional: Acknowledge the alert, or use Assign to to assign it to someone on the team.
8. Optional: Add any comments or work notes in the Compose panel.
9. Optional: Add an attachment related to the alert using the attachment icon .
10. Select Save.
    The alert refreshes with comments, work notes, and activity captured in the Activity stream. For more information on alert fields, see SRM alert workspace.