Installed application details

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Installed Application Details

    This feature provides ServiceNow customers with comprehensive insights into installed application performance, device utilization, and user interaction patterns. It enables real-time monitoring of application health, helping to identify performance issues, optimize device usage, and enhance the overall user experience.

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    Installed Application Metrics

    Monitor application performance with metrics that track real-time health and facilitate prompt issue resolution to ensure seamless operation. Key capabilities include:

    • Performance assessment regarding the system’s ability to perform tasks efficiently and respond reliably to user requests.
    • Filtering options by Location and Application version to refine monitoring scope.
    • Access to historical performance data for the past 2 hours, 24 hours, or 30 days through a selectable timeframe.
    • Crash monitoring for applications emitting specific crash events (event id = 1000), including common Microsoft Office applications, to evaluate application resilience and reliability.

    Users

    Gain visibility into user activity and device interactions with applications, supporting troubleshooting, performance optimization, and security improvements. Key user-related insights include:

    • Information on last logged-in device and location.
    • Total duration of user interaction with the application during the current day.
    • Last access time to the application, noting that this field is applicable to Windows applications only and not Mac-installed applications.
    • Filtering options based on Users, Status, and Application version to better analyze user engagement.
    • Display of system users with Agent Client Collector (ACC) installed; users inactive for three days show a dash in the last accessed field.
    • Ability to navigate to detailed user pages for deeper insights into device and application usage.

    This information allows ServiceNow customers to efficiently monitor application health, understand user behavior, and take informed actions to maintain application performance and security.

    Gain complete insight into application performance, device utilization, and patterns to identify performance issues, optimize device usage, and improve user experience.

    Installed application overview

    Monitor the application performance in real time to view active alerts, incidents, current users, and time to resolve incidents.

    For more details on the health cards, see Installed application Performance page.

    Installed application metrics

    The Application metrics section promotes the smooth functioning of applications by monitoring their real-time health and promptly resolving any potential issues to maintain a seamless user experience. Additionally, it assesses the system's performance in terms of efficiently carrying out its intended tasks and delivering prompt and reliable responses to user requests.

    Refine your search based on the Locations, or App version filter.
    Note:
    Access application performance data spanning the past 2 hours, 24 hours, or 30 days by choosing your preferred timeframe from the provided drop-down list.

    View the number of crashes of an application over time, reflecting its resilience, sustainability, and reliability.

    Note:
    The number of crashes pertains to applications that emit a window app crash event (event id = 1000) on crashing such as Microsoft OneDrive, Microsoft Teams, Microsoft Excel, Microsoft OneNote, Microsoft PowerPoint, Microsoft Outlook, and Microsoft Word.

    For more information on the cards, see Installed application — Number of crashes section.

    Find out how well your system performs its intended function and how quickly and reliably it responds to user requests.

    For more information on the performance cards, see Installed application — CPU, memory and I/O performance section.

    Users

    End users can use different devices to connect to an application. Get an overview of the active and impacted users for the following:
    • Last logged in device and location
    • Total duration of time the user spends interacting with the application on the current day
    • Last access time of the application

    This information can assist in troubleshooting and support, optimizing performance, and enhancing security.

    Refine your search based on the Users, Status, or App version filter.
    Note:
    The user list displays all system users with Agent Client Collector (ACC) installed on their devices. If a user hasn't used the application in the last three days, the value of the App last accessed field is denoted as -. By default, sorting is applied on the App last accessed field and data is sorted for the latest 1000 records. The App last accessed field is not applicable to the Mac-installed applications. Therefore, the App version drop-down list displays application versions only for Windows.

    Selecting the user name takes you to the details page of that user. For detailed information on a user and associated applications, see Device details.

    For more information on each field, see Installed application — Users section.