ITSM Predictive Intelligence Workbench notifications

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Email notifications are added with Predictive Intelligence Workbench.

    Important:

    Starting with the Xanadu release, ITSM Predictive Intelligence Workbench is being prepared for future deprecation. It will be completed deprecated and will no longer be supported from the Yokohama release. To get the latest experience for this functionality, you must install the Task Intelligence for ITSM application (com.snc.itsm_ml_task) plugin. For more information, see Task Intelligence for ITSM

    For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    Predictive Intelligence Workbench includes several email notifications that alert users throughout the use case model implementation.

    Predictive Intelligence process architects creating and training use case models receive an email notification when a use case model is successfully trained and when batch testing has finished successfully. If a use case fails training or if batch testing produces errors, users will receive notifications about these scenarios, as well.

    Users can click a link in the email notification to view a newly trained use case or batch test results. They can also download the test results, if desired. Users can receive the following notifications:

    Name Description
    Use case model training successful

    Table: PI Solution Model [piwb_model]

    		 Sends an email to a specified user group when a use case model is successfully trained.
    Batch test run complete Sends an email to a specified user group when batch testing is complete.
    Use case Model training failed

    Table: PI Solution Model [piwb_model]

    		 Sends an email to a specified user group when a use case model training has failed.

    Create an ITSM Predictive Intelligence Workbench user group and add users or roles to ensure Predictive Intelligence process architects are notified during the use case model implementation process. Refer to Create an ITSM Predictive Intelligence Workbench user group.

    For more details about email notifications for Predictive Intelligence Workbench, refer to Preview email notification.