Proactive Engagement use cases

  • Release version: Xanadu
  • Updated October 14, 2024
  • 2 minutes to read
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    Summary of Proactive Engagement Use Cases

    Proactive Engagement offers various use cases aimed at addressing common organizational challenges, enabling quick resolutions and seamless implementation. These use cases help customers maintain optimal system performance and user experience through proactive measures.

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    Key Features

    • Low Disk Space - Disk Cleanup Using Windows Disk Clean-Up: Addresses slow system performance due to insufficient disk space by utilizing Windows Disk Cleanup.
    • Low Disk Space - Self-Help Instructions: Provides guidance for users on cleaning up disk space, applicable for both Windows and Mac systems.
    • Poor Battery Health - Catalog Request for Battery Replacement: Enables users to submit battery replacement requests for deteriorated batteries on Mac and Windows devices.
    • System Reboot Notification: Alerts users to reboot their devices when they have been running for extended periods, addressing potential performance issues.
    • Disconnected Zscaler - Self-Help Instructions: Guides users to reconnect to Zscaler when the VPN connection is lost, ensuring secure access to organizational resources.

    Key Outcomes

    By implementing these proactive measures, organizations can expect improved system performance, enhanced security compliance, and better user satisfaction. Customers will benefit from streamlined processes that reduce manual intervention and accelerate issue resolution.

    This section lists some of the most common use cases in Proactive Engagement that are designed for seamless implementation and quick results. You can deploy these use cases that are tailored to some of the common challenges seen as required by your organization to meet your specific needs.

    Use case name Description Symptom Configuration details Resolution
    Low disk space - Disk cleanup using windows disk clean-up The slow performance of the system is due to insufficient disk space. It can be resolved by freeing up disk space and restoring optimal system performance through Windows Disk Cleanup as a remedial action.
    • Low performance
    • Unable to install system updates
    • Configuration Type: Metric rule
    • Threshold condition: Device disk space is greater than the set threshold.
    • OS: Windows
    		 Clearing unwanted files/cache using windows disk cleanup
    • Internet cache files
    • System error memory dump files
    • System error mini-dump files
    • Temporary files
    • Windows error reporting
    Low disk space - self-help instructions to clean up disk space The slow performance of the system is due to insufficient disk space. It can be resolved by freeing up disk space and restoring optimal system performance through self-help instructions to clean up disk space
    • Low performance
    • Unable to install system updates
    • Configuration Type: Metric rule
    • Threshold condition: Device disk space is greater than the set threshold.
    • OS: Mac
    		 Provide end users with self-help instructions to clean up disk space.
    Poor battery health - Catalog request for battery replacement The battery performance is low due to a deteriorated battery. This issue can be resolved by raising a battery replacement request with the user consent.
    • Fast discharge of the device battery and poor charging rate.
    • Overheating of the device
    • Configuration Type: Flow
    • Threshold condition: Battery health status is poor.
    • OS: Mac and Windows
    		 Submit a catalog request to replace the deteriorated battery.
    System reboot - Notification to remind system reboot Notify the user of a required system reboot which is pending over a time period.

    Device not being rebooted for a long time, causing pending installations to be stalled or applications to run improperly in the background.
    • Slow system performance
    • incomplete software updates
    • Configuration Type: Metric rule
    • Threshold condition: System up-time is greater than the set threshold.
    • OS: Mac and Windows
    		 Notify the end user to reboot their device.
    Disconnected Zscaler - Self-help instructions to connect to Zscaler. Alert users when the VPN connection remains disconnected for an extended period.

    To confirm secure access to organization resources and maintain security compliance.

    These instructions work for any installed VPN application.

    		 Inability to access any application in a secure, private network.
    • Configuration Type: Metric rule
    • Threshold condition: Zscaler is disabled.
    • OS: Windows
    		 Provide end users with self-help instructions to reconnect to Zscaler.