---
sourceDocument: Xanadu Mobile Configuration and Navigation
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/mobile

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Block users from downloading or sharing attachments

# Block users from downloading or sharing attachments {#ariaid-title1}

* Release version: Xanadu
* 
* Updated May 19, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Set the glide.sg.block_mobile_attachments_sharing system property to <kbd class="ph userinput">true</kbd> to hide the sharing button in the mobile app native viewer.

## Before you begin

Role required: admin

## About this task

When glide.sg.block_mobile_attachments_sharing system property is set to <kbd class="ph userinput">false</kbd>, users can download or share attachments by tapping the share button on their device screens:

When glide.sg.block_mobile_attachments_sharing system property is set to <kbd class="ph userinput">true</kbd>, the share button on users' device screens isn't displayed. In this case, users can't download or share
attachments:

## Procedure

1. Type <kbd class="ph userinput">sys_properties.list</kbd> in the Application Navigator.
2. Open the record for glide.sg.block_mobile_attachments_sharing.
3. In the form match the following values:  
   {#block-users-download-shar-attach__table_imb_bjr_jfc__entry__2}

   | Field | Description |
   |-|-|
   | Name | glide.sg.block_mobile_attachments_sharing |
   | Type | true \| false |
   | Value | Enter one of the following values: * Enter <kbd class="ph userinput">true</kbd> to turn off the share button in mobile app screens. * Enter <kbd class="ph userinput">false</kbd> to display the share button in mobile app screens. {#block-users-download-shar-attach__ul_vlv_gjr_jfc} |
   [ ]

   {#block-users-download-shar-attach__table_imb_bjr_jfc}
4. Right-click the banner at the top of the glide.sg.block_mobile_attachments_sharing form and select Save.