---
sourceDocument: Xanadu Operational Technology Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/operational-technology

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Explore

# Exploring Operational Technology Incident Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn more about the Operational Technology Incident Management application.

## Operational Technology Incident Management overview {#exploring-operational-technology-incident-mgt__section_akp_mcm_bdc}

Watch an overview about the Operational Technology Service Management product suite to learn more about the Operational Technology Incident Management application.

## Key features {#exploring-operational-technology-incident-mgt__section_uyj_csy_3xb}

With Operational Technology Incident Management, you can use the following key features.  
* Create OT incidents and drive workflows to quickly restore production processes impacted by OT devices.
* Understand context and impact of OT incidents on production processes.
* Monitor and manage OT incidents separately from IT incidents.
* Assign a separate role for the OT incident fulfiller.
* Improved OT user experience.
* Support for Operational Technology Knowledge Management. For more information, see [Operational Technology Knowledge Management](https://www.servicenow.com/docs/p4nlthQMGrErdmxFDqd_rQ "ServiceNow Operational Technology Knowledge Management can help you collect, organize, and share knowledge about your Operational Technology (OT) system, its devices, and the resolved incidents within your organization.").
{#exploring-operational-technology-incident-mgt__ul_vdn_ksy_3xb}
* **[Operational Technology Incident Management](https://www.servicenow.com/docs/hcPkjLyF~EqEQ9vGOjknBQ)**   
  Operational Technology Incident Management enables engineers to quickly resolve Operational Technology (OT) device and production process issues.
* **[Integrating with Industrial Process Manager](https://www.servicenow.com/docs/XSNaTYpQfdCIXrsjxIg4zA)**   
  Integrate Operational Technology Incident Management with Industrial Process Manager to report incidents on equipment model entities.