Addressing issues in Subscription Management

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Addressing Issues in Subscription Management

    This guide facilitates compliance in Subscription Management by enabling the mapping of custom tables and applications to product subscriptions. It helps identify unmapped elements and maintain accurate entitlements for future needs.

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    Key Features

    • Identification of Unmapped Elements: Access the Issues tab to find custom tables and applications that are not linked to valid subscriptions.
    • Mapping Custom Tables: Ensure custom tables in the global scope are mapped to valid subscriptions, allowing for accurate entitlement management.
    • Application-Level Mapping: Map entire scoped applications at once, streamlining the administration process.
    • Recommended Subscriptions: Get subscription recommendations based on various criteria, including app scope, table extensions, and relationships.

    Key Outcomes

    By effectively mapping custom tables and applications, customers can:

    • Maintain compliance and accuracy in subscription entitlements.
    • Plan for future subscription requirements by assessing current custom table entitlements.
    • Utilize recommendations to align custom elements with appropriate subscriptions, enhancing overall subscription management efficiency.

    Stay in compliance by mapping custom tables and custom applications to subscriptions in Subscription Management.

    Key benefits

    • Identify custom tables and custom applications that aren't mapped to subscriptions.
    • Maintain accurate entitlements by mapping custom tables and custom applications to a recommended product subscription or a product subscription of your choice.
    • Plan for future subscription needs by assessing your custom table entitlements.
    Figure 1. Subscription issues
    Subscription issues

    Accessing subscription issues

    Access information on subscription issues on the Issues tab by navigating to Admin > Subscription Management > Issues or All > Subscription Management > Issues.

    Unmapped global custom tables

    Determine whether you have custom tables in the global scope that aren't mapped to a valid product subscription by accessing the Unmapped global custom tables tab. Keep custom table entitlements current by mapping the tables to a product subscription. For more information, see Map custom tables to a product subscription in Subscription Management.

    Custom tables that aren’t mapped to a subscription appear on the Issues tab the day after they’re created.

    Unmapped custom applications

    Determine whether you have custom tables in a scoped application that aren't currently mapped to a valid product subscription by accessing the Unmapped custom applications tab. Ensure that entitlements for these tables are current by mapping the application to a product subscription.

    You map tables in a scoped application at the application-level, which eases administration because you don't need to map tables individually after the application is mapped. For more information, see Map a custom application to a product subscription in Subscription Management.

    Custom applications that aren’t mapped to a subscription appear on the Issues tab the day after they’re created.

    Recommended subscriptions

    When you map custom tables or custom applications to subscriptions, Subscription Management recommends subscriptions based on the following criteria:

    The table belongs to an app scope or package
    The custom table or tables in the application belong to an app scope or package associated with the recommended subscription.
    The table extends another table
    The custom table or tables in the application extend another table mapped to the recommended subscription.
    The table has a relationship to another table
    The custom table or tables in the application are related to a different custom table or a ServiceNow out-of-the-box table associated with the recommended subscription.
    The table doesn't meet any of the above criteria
    The custom table or tables in the application don't meet any of the above criteria. If you have an App Engine subscription, Subscription Management recommends mapping the table or application to an App Engine subscription.

    In some cases, Subscription Management can't recommended subscriptions because there aren't any matching subscriptions. To resolve this, you can map tables or applications to a subscription of your choice from the Custom Table Inventory list or the Custom Applications list. For details, see KB1644296.

    In some cases, groups aren't recommended because the measured role is inherited and not directly assigned. To work around this problem, assign the measured role directly to the group. Once the group is assigned the measured role, the group appears in the list of recommend groups in Subscription Management.