Install External Content Connectors

Install the External Content Connectors applications from the ServiceNow® Store.

Before you begin

• Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.

Role required: admin

About this task

To make content from your external source systems accessible in AI Search, you need to install the External Content Connectors Application Suite plugin from the ServiceNow Store. When you install this plugin, it automatically installs plugins for the following applications:

• External Content Connectors
• External Content Connectors Admin
• All available External Content Connectors connector applications

Procedure

1. Navigate to All > System Applications > All Available Applications > All.
2. Find the External Content Connectors Application Suite application (sn_ext_conn_suite) using the filter criteria and search bar.

   You can search for the application by its name or ID. If you can't find the application, you might have to request it from the ServiceNow Store.

   Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

3. Select Install.

What to do next

With the External Content Connectors applications installed, AI Search administrators can configure connectors to crawl content, metadata, users, and group memberships from supported external content repositories. For details on external content connector configuration, see Configuring External Content Connectors.