---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Install Now Assist in AI Search

# Install Now Assist in AI Search {#ariaid-title1}

* Release version: Xanadu
* 
* Updated February 6, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

As an administrator, you can install the Now Assist in AI Search application (sn_ais_assist) from the Now Assist Admin module.

## Before you begin

Role required: admin

## About this task

The Now Assist in AI Search plugin is automatically installed when you install any of these feature plugins from Now Assist Admin:

* [Now Assist for Accounts Payable Operations (APO)](https://www.servicenow.com/docs/access?context=now-assist-apo&version=xanadu&pubname=xanadu-source-to-pay-operations&ft:locale=en-US)
* [Now Assist for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US)
* [Now Assist for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US)
* [Now Assist for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&version=xanadu&pubname=xanadu-application-portfolio-management&ft:locale=en-US)
* 
* [Now Assist for Field Service Management (FSM)](https://www.servicenow.com/docs/access?context=now-assist-fsm&version=xanadu&pubname=xanadu-field-service-management&ft:locale=en-US)
* [Now Assist for Financial Services Operations (FSO)](https://www.servicenow.com/docs/access?context=now-assist-for-financial-services-operations&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US)
* [Now Assist for Hardware Asset Management (HAM)](https://www.servicenow.com/docs/access?context=now-assist-ham&version=xanadu&pubname=xanadu-it-asset-management&ft:locale=en-US)
* [Now Assist for Health and Safety](https://www.servicenow.com/docs/access?context=now-assist-hs-landing&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US)
* [Now Assist for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US)
* [Now Assist for IT Operations Management (ITOM)](https://www.servicenow.com/docs/access?context=now-assist-itom&version=xanadu&pubname=xanadu-it-operations-management&ft:locale=en-US)
* [Now Assist for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US)
* [Now Assist for Legal Service Delivery (LSD)](https://www.servicenow.com/docs/access?context=now-assist-lsd-landing&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US)
* [Now Assist for PSDS](https://www.servicenow.com/docs/access?context=now-assist-for-psds&version=xanadu&pubname=xanadu-government-industry&ft:locale=en-US)
* [Now Assist for Security Incident Response](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&version=xanadu&pubname=xanadu-security-management&ft:locale=en-US)
* [Now Assist for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&version=xanadu&pubname=xanadu-source-to-pay-operations&ft:locale=en-US)
* [Now Assist for Strategic Portfolio Management (SPM)](https://www.servicenow.com/docs/access?context=now-assist-spm&version=xanadu&pubname=xanadu-it-business-management&ft:locale=en-US)
* [Now Assist for Supplier Lifecycle Operations (SLO)](https://www.servicenow.com/docs/access?context=now-assist-slo&version=xanadu&pubname=xanadu-source-to-pay-operations&ft:locale=en-US)
* [Now Assist for Telecommunications, Media and Technology (TMT)](https://www.servicenow.com/docs/access?context=now-assist-spmc&version=xanadu&pubname=xanadu-telecom-media-technology&ft:locale=en-US)
* [Now Assist for Workplace Service Delivery (WSD)](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US)
* [Now Assist in Contract Management](https://www.servicenow.com/docs/access?context=cncore-now-assit-landing&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US)
* [Now Assist in Conversational Spokes](https://www.servicenow.com/docs/access?context=conv-spokes-na&version=xanadu&pubname=xanadu-integrate-applications&ft:locale=en-US)

{#install-now-assist-ais__ul_rs5_msr_tdc}  
Note:  
When you upgrade to the latest version of Now Assist in AI Search, the system reindexes content from the Catalog Item Table and Knowledge Table indexed sources. While these reindexing tasks are ongoing, searches may not return Catalog and Q\&A Genius Result answers. Once reindexing completes, Catalog and Q\&A Genius Result answers should appear normally.

## Procedure

1. In Now Assist Admin, install one or more of the prerequisite feature plugins found in "About this task".  
   For Now Assist feature plugin installation instructions, see [Install Now Assist plugins](https://www.servicenow.com/docs/access?context=install-now-assist-feature-plugins&version=xanadu&pubname=xanadu-intelligent-experiences&ft:locale=en-US).
2. Verify that Now Assist in AI Search is installed:
   1. Navigate to AllNow Assist AdminFeatures.
   2. In the workflow list, select Platform.
   3. Verify that the Conversational experience feature card displays, and that the Now Assist Q\&A Genius Results and Now Assist Actions skills appear in the All Conversational experience skills listing.  
   {#install-now-assist-ais__substeps_jrf_fml_5yb}
{#install-now-assist-ais__steps_zv2_xpx_35b}

## What to do next

With the plugin installed, search administrators can enable Now Assist Genius Results in the following contexts.

* Enable all available Now Assist Genius Result configurations in individual AI Search portals. For details, see [Enable Now Assist Genius Results in AI Search portals and mobile applications](https://www.servicenow.com/docs/PJ5WolqUfLttudrs2ErbhA "Specify the Now Assist Genius Result types you want to make available in each of your AI Search portals and mobile applications.").
* Enable Now Assist Q\&A Genius Results in search profiles for AI Search applications. For steps, see [Enabling Now Assist Q\&A Genius Results](https://www.servicenow.com/docs/cS~0W1o_X7ua_KRag61TzQ#enabling-now-assist-qa-grs "As a search administrator, you can use the Now Assist Q&A Genius Results skill in AI Search portals and mobile applications by enabling Now Assist Q&A Genius Results in search profiles. You can also use the skill in global search by enabling Now Assist Q&A Genius Results in the AI Search for Next Experience application.").
* Enable Now Assist Q\&A Genius Results in global search using the AI Search for Next Experience application. For steps, see [Enabling Now Assist Q\&A Genius Results](https://www.servicenow.com/docs/cS~0W1o_X7ua_KRag61TzQ#enabling-now-assist-qa-grs "As a search administrator, you can use the Now Assist Q&A Genius Results skill in AI Search portals and mobile applications by enabling Now Assist Q&A Genius Results in search profiles. You can also use the skill in global search by enabling Now Assist Q&A Genius Results in the AI Search for Next Experience application.").

{#install-now-assist-ais__ul_avq_yvn_l1c}To learn more about configuration settings for the plugin, see [Configuring Now Assist in AI Search](https://www.servicenow.com/docs/YxfnXeqZdZw1fJnntjn16A "As an administrator or search administrator, you can configure settings to control the behavior of Now Assist in AI Search.").
* **[Review available versions of Now Assist in AI Search](https://www.servicenow.com/docs/0JdmNHzNHor11f2gNmxhQQ)**   
  View all versions of the Now Assist in AI Search application on the ServiceNow Store. Use this information to find the latest version of the application that's compatible with your instance's current ServiceNow AI Platform® family release.

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