AI Search for Next Experience reference

  • Release version: Xanadu
  • Updated July 1, 2025
  • 4 minutes to read
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    Summary of AI Search for Next Experience

    AI Search for Next Experience is a ServiceNow application designed to enhance the Unified Navigation search field in the Next Experience interface using AI-powered search capabilities. It replaces the traditional Zing indexing and text search engine with AI Search, providing more intelligent and relevant search results across various ServiceNow tables.

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    Key Features

    • AI Search Engine Integration: Enables AI Search as the search engine for the Unified Navigation search field, configurable via a system property (glide.ui.polaris.aisready).
    • Indexed Sources: Includes predefined indexed sources for key ServiceNow tables such as Catalog Task, Change, Incident, Problem, Request, and others, enabling comprehensive search coverage.
    • Search Profiles and Configurations: Provides customizable search profiles and application configurations that manage search experience settings, including search sources, stop word and synonym dictionaries, typo handling, result improvement rules, navigation tabs, facets, auto-complete suggestions, and sorting options.
    • Entity View Action Mapper (EVAM) Configurations and Templates: Contains view and template configurations for Genius Results such as Catalog Items, Q&A, and User (People) results, allowing tailored display and interaction of search results.
    • Auto-Complete Suggestions: Supports search-based auto-complete suggestions, with special configuration notes for upgrading instances to enable these features globally.
    • Default Navigation Tabs: Includes a set of default navigation tabs for organizing search results in global search contexts.

    Key Outcomes

    • Improved Search Relevance and Experience: AI Search delivers more accurate and context-aware search results within the Next Experience interface, enhancing user productivity.
    • Extensive Search Coverage: By indexing critical ServiceNow platform tables, users gain comprehensive visibility across various record types in a single search.
    • Customizable Search Behavior: Administrators can customize search profiles and application configurations to fine-tune search sources, result presentation, and user interaction features.
    • Enhanced Result Presentation: Genius Results configurations and EVAM templates enable rich, actionable search result displays tailored to different entity types.
    • Smooth Upgrade Path: Provides guidance for maintaining and enabling new features like auto-complete suggestions during instance upgrades.

    Reference information for the AI Search for Next Experience application.

    Plugins installed with AI Search for Next Experience

    Plugin Description
    AI Search for Next Experience (sn_aisearch_global) Includes system and search configuration settings required to enable AI Search as the search engine for the Unified Navigation search field in Next Experience.
    • Search profile: Now Experience Search Configuration
    • Search application configuration: [AIS] Now Experience Search Configuration

    To learn more about search profiles and search application configurations, see Search profiles in AI Search and Search application configurations.
    AI Search Index Sources (com.glide.ais.index_sources) Includes indexed source definitions for ServiceNow AI Platform® tables beyond those provided with AI Search:
    • Catalog Task [sc_task]
    • Change [change_request]
    • Change Task [change_task]
    • Company [core_company]
    • Group [sys_user_group]
    • Incident [incident]
    • Location [cmn_location]
    • Problem [problem]
    • Request [sc_request]
    • Requested Item [sc_req_item]

    For more details on indexed sources, see Indexed sources in AI Search.

    System properties installed with AI Search for Next Experience

    System property Description
    glide.ui.polaris.ais_ready Option to enable AI Search as the search engine for the Unified Navigation search field in Next Experience.
    • Type: true | false
    • Default value: false
    • Supported values:
      • true: The system uses AI Search as the search engine for the Unified Navigation search field in Next Experience.
      • false: The system uses Zing indexing and text search as the search engine for the Unified Navigation search field in Next Experience.
    • Location: System Property [sys_properties] table

    Search profiles installed with AI Search for Next Experience

    Search profile Description
    Next Experience Search Configuration Contains search experience settings for AI Search for Next Experience:
    • Search sources
    • Stop word dictionaries
    • Synonym dictionaries
    • Typo handling dictionaries
    • Result improvement rules
    • Genius Results

    For details on configuring these settings, see Search profiles in AI Search.

    • Application scope: AI Search For Next Experience
    • Location: All > AI Search > Search Experience > Search Profiles

    Search application configurations installed with AI Search for Next Experience

    Search application configuration Description
    [AIS] Next Experience Search Configuration Contains search result display and refinement settings for AI Search for Next Experience:
    • Navigation tabs
    • Facets
    • Auto-complete suggestions
    • Search scripted post-processors
    • Search result sort options

    For details on configuring these settings, see Search application configurations.

    • Application scope: AI Search For Next Experience
    • Location: All > AI Search > Search Experience > Search Applications
    Note:
    If you install AI Search for Next Experience 3.x on a San Diego instance and then upgrade to Tokyo or a later release, an informational message appears when you view the search application configuration record, pointing out that search-based auto-complete suggestion types aren't enabled for global search. To enable these auto-complete suggestion types for global search, see Enable search-based auto-complete suggestions in AI Search for Next Experience.

    Entity View Action Mapper (EVAM) configurations installed with AI Search for Next Experience

    Configuration Description
    AI Search Global | Catalog Genius Results Contains view configuration settings for the Catalog Item Genius Result configuration in AI Search for Next Experience. To learn more about this Genius Result configuration, see Catalog Item Genius Results.
    • Application scope: AI Search For Next Experience
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Configurations
    AI Search Global | Q&A Genius Result Contains view configuration settings for the Q&A Genius Result configuration in AI Search for Next Experience. To learn more about this Genius Result configuration, see Q&A Genius Results.
    • Application scope: AI Search For Next Experience
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Configurations
    AI Search Global | User Genius Results Contains view configuration settings for the People Genius Result configuration in AI Search for Next Experience. To learn more about this Genius Result configuration, see People Genius Results.
    • Application scope: AI Search For Next Experience
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Configurations

    Entity View Action Mapper (EVAM) templates installed with AI Search for Next Experience

    Template Description
    AI Search Global | Catalog Genius Results Template Contains component, static value, field mapping, and action mapping settings for the Catalog Item Genius Result configuration in AI Search for Next Experience. To learn more about this Genius Result configuration, see Catalog Item Genius Results.
    • Application scope: AI Search For Next Experience
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Templates
    AI Search Global | Q&A Genius Result Template Contains component, static value, field mapping, and action mapping settings for the Q&A Genius Result configuration in AI Search for Next Experience. To learn more about this Genius Result configuration, see Q&A Genius Results.
    • Application scope: AI Search For Next Experience
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Templates
    AI Search Global | User Genius Results Template Contains component, static value, field mapping, and action mapping settings for the People Genius Result configuration in AI Search for Next Experience. To learn more about this Genius Result configuration, see People Genius Results.
    • Application scope: AI Search For Next Experience
    • Location: All > Entity View Action Mapper (EVAM) > View Definitions > View Templates

    List of all components installed with AI Search for Next Experience

    To view the complete list of components installed with AI Search for Next Experience, follow the steps described in Find components installed with an application. The application's package name is AI Search For Next Experience.