Cancel a clone

You can cancel requested, scheduled, and active clones without negatively impacting system stability or usability. Canceling a clone restores the target instance to the pre-clone state, retaining all original data.

Before you begin

Role required: admin

About this task

Figure 1. Active system clone

After starting a clone, the Clone Log and Database Table Clones related lists appear on the form. These related lists show general log messages, and the details of individual tables respectively.

The duration a clone remains active varies upon the amount of data being cloned, and whether the source and target instance are in the same physical location. If a clone takes longer than anticipated, ServiceNow Technical Support can identify additional details about the clone progress.

Procedure

1. Navigate to All > System Clone > Live Clones > Active Clones.
   The system displays the list of currently active clones.
2. Select the clone you want to cancel.
   The system displays the System Clone record.
3. From Related Links, click Cancel Clone.
   The Cancel Clone modal displays.

   

4. In Specify Reason, select a reason for the cancellation and click OK, or select Others, enter a reason in the text box and click OK.
   The system stops any current clone activities and sets the State to Canceled.

What to do next

If you want to restart a canceled clone, you must create a new clone request.