Complete the offline application purchase transaction

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Complete the application purchase transaction from your ServiceNow instance after purchasing the application offline, without navigating to the ServiceNow Store.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to System Application > All Available Applications > All.
    2. Search for the required application and click the application record and click Install.
      Note:
      Option to install the application is available after the application is purchased offline. Also, the indicator Click install to complete purchase is displayed in the application tile.
    3. Enter your Now Support credentials.
    4. Click Sign in.
    5. Select the I read and accept terms of use above check box.
      You can download the terms and conditions documents.
    6. Click Continue.
      Application is purchased and is ready to be installed.
      Note:
      If the application isn't compatible with the version of your ServiceNow instance, an error message is displayed informing you the same.
    7. Click Install.