Link your ServiceNow user account to your Slack or MS Teams account for Now Actions

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Link your ServiceNow account to your Slack or Teams account to take action on ServiceNow notifications from within Slack or Teams. If you do not link accounts, you can still receive notifications within group channels. However, you cannot to approve ServiceNow requests or take action on notifications from within Slack or Teams.

    Before you begin

    Role required: none

    Procedure

    1. Open the Slack or Teams application
    2. Navigate to the Now Actions bot, which can be found in the left panel of Slack under Apps, and in the left panel of Teams in the Chat tab.
    3. Start a conversation with the Now Actions bot.
      The bot then presents a link to authenticate.
      Figure 1. Authentication message
      An authentication message displayed in Teams.
    4. Click the Connect to ServiceNow link.
      A new browser tab opens and prompts the user to Deny or Confirm the connect between your Slack or Teams account and your ServiceNow account. This link will expire five minutes after it is displayed.
    5. Click Confirm to link the accounts.
      A confirmation prompt to allow a link between ServiceNow and Slack or Teams
    6. After confirmation, you are directed to the instance user record.
      A confirmation message is displayed at the top of the screen.
      The link confirmation message shown on the user record.