Schedule installation

Schedule the installation of a plugin, application, or product at the required time from your ServiceNow instance. You can simultaneously schedule multiple installations.

Before you begin

Role required: admin

Procedure

1. Navigate to All > System Definition > Plugins.
2. Search for the required plugin, application, or product.
3. Click the schedule installation icon ( ).
   Note:

   • If the app is blocked from installation, the installation and schedule installation icons are disabled.
   • You can't schedule the installation of an in-development plugin.
4. Specify the time at which you want to schedule the installation.

   

5. Click Next.
   Note:

   If another installation is scheduled at the same time, a message is displayed that the installation can't be scheduled at the mentioned time and auto-populates the next available slot.

   

6. In the Schedule Activation window, choose the option to reschedule if the scheduled installation doesn't complete.
   The admin can choose to retry the installation once or exit the installation.

   

   The installation is scheduled and a confirmation message is displayed.

What to do next

Click the schedule summary icon ( ) to view the installation status and schedule calendar.

• To view the status of the installation, click View Status.
  • If the installation is successful, the details of the plugin, application, or product are displayed.
  • If the installation fails, the reason for the failure is displayed along with other details.
• To reschedule or delete the scheduled installation, click Reschedule or Delete in the app tile.

  

  Note:

  If you have scheduled the installation of a product, all apps in the product will also be scheduled for installation. However, you can't modify or delete the schedule of an individual app. You can only modify or delete the schedule of the product.
• To view the schedule of installations, click Full schedule. A calendar displays the details of the scheduled installations.