--- sourceDocument: Xanadu ServiceNow AI Platform Administration sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/platform-administration Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu ServiceNow AI Platform Administration ft:clusterId : - platadm bundleId : - platadm workflow : - Platform --- # Global search displays a page of matching results # Global search displays a page of matching results {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Global search displays a page of results that match your search, grouped by table. The elements included on the search results page differ by UI, as described in the following sections. **Related concepts** * [Text search views control format of global search results for tables](https://www.servicenow.com/docs/4FU_Tst9L1LBAc_Jw0DKeQ "The text_search view for a table determines how global search displays results from that table.") * [Search settings filter and group global search results by table](https://www.servicenow.com/docs/YvHfQby07DBg4I6Sf1V6eQ#search-settings-filter-group-table "Global search filters and groups matching results by table. You can configure search sources (in Next Experience UI) or search groups to define tables and groups for global search.") * [Global search displays exact matching records](https://www.servicenow.com/docs/6fbOCRe4cJCWMdlfU7ETRQ#exact-matches-global-search "When your search exactly matches the Number field value for a record, global search takes you directly to that record, bypassing the search results page.") * [Global search displays your most recent search queries and results in Next Experience UI](https://www.servicenow.com/docs/q00ZNnA1mr2cVKceVr9A8g "When you select the empty Unified Navigation search field, the system displays lists showing your most recent search queries and your most recently viewed search results. Select a Recently Searched query to repeat it, or select a Recently Viewed search result record to navigate to it.") **Related tasks** * [Set global text search properties](https://www.servicenow.com/docs/V_U4CUB9~nXQmukk4dQwMA "Administrators can control how global text search behaves with system properties.") * [Set the preview limit for global or workspace search in Next Experience UI](https://www.servicenow.com/docs/ANWep4E9HIjW2~fAbChEag "Override the default limit of 5 preview results per search source on the Next Experience UI search results page for global or workspace search.") * [Hide per-table search result counts in Next Experience UI](https://www.servicenow.com/docs/N9FWmwVfhn4pIsVhmsSm6Q "Suppress display of per-table search result counts in the Next Experience UI search results page.") * [Add a workspace application to the Unified Navigation search context menu](https://www.servicenow.com/docs/Y1kQutVLfNBuOqzR~lcehQ "Enable users to view results for their Unified Navigation searches in workspace applications as well as in global search.") **Related reference** * [Global text search suggestions](https://www.servicenow.com/docs/slgSM_0mhanXxOcsL0xfpQ "Global text search offers two types of search suggestions.") ## Search results page in Next Experience UI {#ariaid-title2} Global search displays a Search Results page containing results that match your search terms, grouped by search source. Results appear when the search is complete. Figure 1. Search Results page in Next Experience UI Zing displays global search results in a dedicated page consisting of these elements. {#global-search-results-polaris-ui__table_syy_ntr_fz__entry__2} | UI element | Description | |-|-| | 1. Search Results page title | Contextual app pill for the search results page. | | 2. Global search field | Field displaying your current search terms. If you edit these terms, refresh the results page by selecting the View results link that appears in a panel below the search field. | | 3. Contextual return link | Link to return to the page you were on when you performed the search. The title of this link depends on which page you searched from. | | 4. Total result count | Total number of records matching your search. | | 5. Search source table name and result count | Name of a search source table and the number of previewed and total matching records in that table. Users with the admin or ui_builder_admin roles can hide the per-table counts of matching records. For details on making this change, see [Hide per-table search result counts in Next Experience UI](https://www.servicenow.com/docs/N9FWmwVfhn4pIsVhmsSm6Q "Suppress display of per-table search result counts in the Next Experience UI search results page."). | | 6. Preview of matching records for table | Partial list of matching records for the specified table, with maximum count controlled by the preview limit. By default, the system displays up to 10 matching records per table, sorted from highest to lowest document score. The system displays a separate list for each table in the search source. By default, the system displays fields from the table's text_search list view for each search result. If this view doesn't exist for the table, it instead displays fields from the default list view. For more details on the text_search list view and the format of individual result listings, see [Text search views control format of global search results for tables](https://www.servicenow.com/docs/4FU_Tst9L1LBAc_Jw0DKeQ "The text_search view for a table determines how global search displays results from that table."). Users with the admin role can override the preview results limit for a search application by modifying the application's record in the Workspace Global Search Configuration \[sys_aw_global_search_config\] table. For more details on this procedure, see [Set the preview limit for global or workspace search in Next Experience UI](https://www.servicenow.com/docs/ANWep4E9HIjW2~fAbChEag "Override the default limit of 5 preview results per search source on the Next Experience UI search results page for global or workspace search."). Administrators can also modify the search results table list view by modifying the value of the glide.ui.text_search.view system property. For details on changing this value, see [Set global text search properties](https://www.servicenow.com/docs/V_U4CUB9~nXQmukk4dQwMA "Administrators can control how global text search behaves with system properties."). | | 7. Table filter | Icon indicating that a filter was applied to results from this search source table. Pointing to the information icon displays a pop-up containing the search filter applied. | | 8. Link to all table results | Link to all matching records from the searched table. Select the link to launch a filtered list view based on the query. This link only displays when the total number of matching records in the table exceeds the preview limit. | | 9. Results summary | List of search source tables, showing the number of matching search results per table. Select the search source table name to display the associated preview list results. Search source tables with no matching results don't appear in this list. Users with the admin or ui_builder_admin roles can hide the per-table counts of matching records. For details on making this change, see [Hide per-table search result counts in Next Experience UI](https://www.servicenow.com/docs/N9FWmwVfhn4pIsVhmsSm6Q "Suppress display of per-table search result counts in the Next Experience UI search results page."). | [Table 1. Elements of the global search results page in Next Experience UI] {#global-search-results-polaris-ui__table_syy_ntr_fz} ## View and open search results using workspace applications in Next Experience Unified Navigation {#ariaid-title3} Use the search context menu to view and open results for your current search in workspace applications. ### Before you begin You must be using Next Experience UI. Role required: none ### About this task In addition to global search, you may have access to workspace search applications, such as CSM/FSM Configurable Workspace. If you have access to multiple search applications, the search field's drop-down search context menu displays all available search applications, with the current application preselected. To view and open search results in another application, select it from the search context menu. Users with the administrator role can add workspace applications to the search context menu. For details on this procedure, see [Add a workspace application to the Unified Navigation search context menu](https://www.servicenow.com/docs/Y1kQutVLfNBuOqzR~lcehQ "Enable users to view results for their Unified Navigation searches in workspace applications as well as in global search."). ### Procedure 1. Use the search field to perform a search and view search results. 2. To open the search context menu, select the Choose search context icon ![]() in the search field. Note: If the Choose search context icon isn't displayed in the search field, the current search applications is the only one available. You can't switch search applications. A drop-down menu of available search applications displays, with the current search applications preselected.
3. Select an alternate search application from the drop-down menu. The drop-down menu disappears and the View results link appears. 4. To view search results in the selected application, select View results or press Enter. ### Result The page reloads and displays results for your current search from the selected search application. If you select a previewed matching record, it opens in the selected search application. ## Search results page in Core UI and UI15 {#ariaid-title4} Global text search displays a page of results that match your search terms. Search results appear dynamically on this page as Zing generates them. Figure 2. Global text search results page in Core UI Zing displays global text search results in a dedicated page consisting of these elements. {#global-text-search-results__table_syy_ntr_fz__entry__2} | UI element | Description | |-|-| | 1. Search terms | Field displaying your current search terms. If you edit these terms, refresh the results page by selecting the search icon ![]() or pressing Enter. Note: If you delete your search terms and select the search icon or press Enter, the search results page doesn't refresh. To refresh the page, enter search terms, then select the search icon or press Enter. | | 2. Total results | Total number of records matching your search. | | 3. Search group name | Name of the search group that includes the table with matching records. | | 4. Preview of matching records | Partial list of matching records for the specified table, with maximum count controlled by the preview limit. By default, the system displays up to 10 matching records per table, sorted from highest to lowest document score. The system displays a separate list for each table in the search group. By default, the system uses the table's text_search list view if available. Otherwise, it displays fields with the default list view. Users with the admin role can modify the default preview results limit and search results table list view by changing the values of the glide.ui.text_search.rowcount and glide.ui.text_search.view system properties. For more details on these properties, see [Set global text search properties](https://www.servicenow.com/docs/V_U4CUB9~nXQmukk4dQwMA "Administrators can control how global text search behaves with system properties."). | | 5. Table name | Name of the search group table and the number of matching records in the table. Click the link to launch a filtered list view based on the query. Users with the admin role can hide matching record counts by setting the sn_global_searchui.hide_results_count property to true in the [System Property](https://www.servicenow.com/docs/r_0P5ICBCd42vTv64UVY9w#r_AvailableSystemProperties "Some properties are available on a system properties form, but some lesser-used properties are available only from the System Property [sys_properties] table. Sometimes, the property does not exist in a base instance, but can be added if you change the value.") table. | | 6. Table filter | Current filter applied to search results from this table. Pointing to the information icon displays a pop-up containing the search filter applied. For information on applying a table filter to a search group, see [Add a search group for Core UI](https://www.servicenow.com/docs/YvHfQby07DBg4I6Sf1V6eQ#t_AddASearchGroup "Add a new text search group to filter global text search results by table in Core UI."). | | 7. Progress bar | Current percentage of tables searched. The system hides this element after the search is complete. | | 8. Link to all table results | Link to see all matching records from the search group table. Click the link to launch a filtered list view based on the query. | | 9. Global search field | Global search field. Note: If you delete your search terms and select the search icon or press Enter, the search results page refreshes, displaying zero search results. | | 10. Results summary | List of search groups and tables with the number of search results per group and table. Select the table name to display the associated preview list results. | [Table 2. Elements of the global text search results page in Core UI and UI15] {#global-text-search-results__table_syy_ntr_fz}