Prevent numbering gaps

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • By default, numbers are generated every time a new record is created.

    Before you begin

    Role required: admin

    About this task

    When records are created but not saved, a gap in the numbering is created. You can prevent these numbering gaps by generating numbers only when records are saved.

    Procedure

    1. Navigate to All > System Properties > System.
    2. Set the property Assign a task number only upon insert (prevents unused numbers), glide.itil.assign.number.on.insert, to true.
    3. Click Save.