Upgrade Summary Report
Summarize
Summary of Upgrade Summary Report
The Upgrade Summary Report provides a comprehensive overview of the upgrade process for a ServiceNow instance. It summarizes actions taken during the upgrade, highlights conflicts between customizations and the upgrade, and offers insights to help estimate upgrade durations for other instances. This report is essential for understanding the upgrade status, resolving conflicts, and planning future upgrades efficiently.
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Key Features
- Upgrade Timeline and Status: Displays the previous and upgraded instance versions, start and finish times, and total upgrade duration.
- Skipped Updates: Identifies the number of customizations skipped during the upgrade due to conflicts, including manual merges and errors. This helps pinpoint areas requiring reconciliation.
- Review Skipped Updates: Provides tools to address and reconcile conflicts that caused skipped updates, facilitating smoother upgrade completion.
- Node Upgrades: Shows the upgrade status for each node in the instance with color-coded icons and detailed information on hover, allowing targeted troubleshooting.
- Schema Changes to Clone-excluded Tables: Lists tables excluded during cloning that were affected by the upgrade. Because these tables are empty, their upgrade time is shorter, enabling customers to estimate additional time needed for production upgrades based on table sizes.
- Top 10 Fix Scripts by Duration: Highlights the fix scripts that took the longest to execute, helping identify performance bottlenecks during the upgrade.
- Top 10 Schema Changes by Duration: Identifies schema changes requiring the most time, assisting in optimization and planning for future upgrades.
Key Outcomes
- Clear visibility into the upgrade process timeline, status, and duration.
- Identification and tools to resolve conflicts between customizations and upgrade changes, reducing upgrade errors and skips.
- Detailed node-specific upgrade status for focused troubleshooting and validation.
- Insight into clone-excluded table upgrades, facilitating accurate estimation of upgrade times for production environments.
- Performance insights from fix scripts and schema changes to improve upgrade efficiency.
This report summarizes the actions taken, provides tools to resolve conflicts between customizations and the upgrade, and provides information to help estimate time for upgrades to other instances.
| Screen element | Description |
|---|---|
| From version | Previous version of the instance |
| To version | Upgraded version of the instance |
| Started | When the upgrade process started |
| Finished | When the upgrade process finished |
| Duration | How long the upgrade process took |
| Skipped | In the example,
24 Skipped of 7016 changes reads as:
Note: The manner in which upgrade records are counted was changed in the Jakarta release, which may
render different record counts than in previous releases. |
| Review Skipped Updates | Click to reconcile conflicts that caused the system to skip some updates |
Node Upgrades
The Node Upgrades section shows the status of the upgrade for each node in the instance. The color of the icon denotes the status, as illustrated by the legend (key) and to the right of the node icons. To see details about a node, position the cursor above the icon for that node. An arrow points to the node selected, and the information below the icons pertains to that node.