---
sourceDocument: Xanadu Platform security
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/platform-security

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Platform security

ft:clusterId :

    - psec

bundleId :

    - psec

workflow :

    - Platform


---

# Disallow infected file download \[Updated in Security Center 1.5 and 2.0\]

# Disallow infected file download \[Updated in Security Center 1.5 and 2.0\] {#ariaid-title1}

* Release version: Xanadu
* 
* Updated February 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Control whether users can download non-scanned attachments if the antivirus service is down or unreachable.
When the com.glide.snap.infected_download_allowed property is set to
true, users can still download non-scanned attachments in the event that the antivirus
service is down or unreachable. This situation potentially exposes users to the risk of
downloading a malicious file, thereby risking the infection of their desktop, especially if
there is no other endpoint protection installed on the device.

Ensure the property com.glide.snap.infected_download_allowed is set to
false.

## More information {#sc-disallow-infected-files-download__section_qhx_1b1_xwb}

{#sc-disallow-infected-files-download__table_ajc_b43_3kb__entry__2}

| Attribute | Description |
|-|-|
| Configuration name | com.glide.snap.infected_download_allowed |
| Configuration type | System Properties (/sys_properties_list.do) |
| Data type | boolean |
| Recommended value | false |
| Default value | false |
| Category | [File and resources](https://www.servicenow.com/docs/BNw7dndZSA9_1CJKibVi8Q "The file and resources category ensures applications handle untrusted file data securely and store untrusted data from untrusted sources with limited permissions in an appropriate location.") |
| Security risk | * Severity score: 6.7 * CVSS score: Medium * Security risk details: Not setting this property to the recommended value of false could expose your instance to downloading malicious files. {#sc-disallow-infected-files-download__ul_g1g_3sf_xwb} |
| Dependencies and prerequisites | None |
[ ]

{#sc-disallow-infected-files-download__table_ajc_b43_3kb}