---
sourceDocument: Xanadu ServiceNow AI Platform user interface
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/platform-user-interface

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Timeline Visualizations

# Timeline Visualizations {#ariaid-title1}

* Release version: Xanadu
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

A timeline visualization is a representation of an organization's activities over
time.  
Note:  
Starting with the Xanadu release, timeline visualization is no longer deployed, enhanced, or supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Install the [Portfolio Planning](https://store.servicenow.com/sn_appstore_store.do#!/store/application/9aa0eddcc70c2010d302670f6ec260c4/8.2.0?referer=/store/search?listingtype=allintegrations%3Bancillary_app%3Bcertified_apps%3Bcontent%3Bindustry_solution%3Boem%3Butility%3Btemplate%3Bgenerative_ai%3Bsnow_solution&q=portfolio%20planning&sl=sh) (standard customers) or [Strategic Planning](https://store.servicenow.com/sn_appstore_store.do#!/store/application/a38ac49ccbf511104abddcbcf7076dec/4.1.3?referer=/store/search?listingtype=allintegrations%3Bancillary_app%3Bcertified_apps%3Bcontent%3Bindustry_solution%3Boem%3Butility%3Btemplate%3Bgenerative_ai%3Bsnow_solution&q=portfolio%20planning&sl=sh) (Pro customers) application from the ServiceNow® Store. Review the [Planning roadmaps in Portfolio Planning](https://www.servicenow.com/docs/access?context=planning-roadmaps-in-portfolio-planning&version=xanadu&pubname=xanadu-it-business-management&ft:locale=en-US) or [Roadmaps in Strategic Planning](https://www.servicenow.com/docs/access?context=roadmap-planning-overview&version=xanadu&pubname=xanadu-it-business-management&ft:locale=en-US) documentation for guidance on the roadmap functionality available within these workspaces. Migrate to the Portfolio Planning Workspace (SPM Standard) application that provides latest experience for this functionality.

Typically, timeline visualizations are useful for quickly assessing the impact of future
strategic and operational activities such as change requests and projects. Timeline
visualizations come in two varieties: a two-dimensional (2D) view where activities are grouped by
month, and a three-dimensional (3D) view where activities are grouped in lanes. Both views are
interactive, and the 2D view can be printed.

Timeline administrators, users with the timeline_admin role, can set up visualizations to
represent ITSM-related activities, such as incidents, problems, changes, and projects. Timeline
administrators or users with the timeline_user role can personalize their timeline visualizations
from the Settings pane in the visualization.

The CIO Roadmap timeline visualization shows your organization's projects grouped by
portfolios. Organizational leaders can use the CIO Roadmap to monitor and evaluate the status of
current and upcoming projects.  
Note:  
Activating timeline visualizations does not activate predefined CIO roadmap. You require PPM (com.snc.financial_planning_pmo) plugin to use CIO roadmap.

## Key terms for timeline visualizations

Lane
:   A logical grouping of items on the 3D timeline visualization. For example, one lane might
    show pending projects while another lane shows open projects.

Panel
:   A block that represents an item record in a 2D timeline visualization, or a block that
    represents one or more item records in a 3D timeline visualization.

Summary view
:   A pop-up window that appears when a user clicks a panel in either the 2D or 3D timeline
    visualization. The summary view contains additional information about the record. Timeline
    administrators configure the information that appears in the summary view.

Marker
:   A bar indicating the start of a month in a 3D timeline visualization.

Slider
:   A tool used to control the time period seen in a 3D visualization.

Slider track
:   An alternative view of the panels displayed in both the 2D and 3D timeline
    visualization.
* **[Activate Timeline Visualization](https://www.servicenow.com/docs/TmTBsIyDy0hWJwAtSgZqdg)**   
  An administrator can activate the Timeline Visualization plugin (com.snc.timeline_visualization) to access the functionality.
* **[Create a Timeline Visualization](https://www.servicenow.com/docs/lZVegXJMhrQtV5~I7IWbtw)**   
  Set up timeline visualizations for the organization's leaders by creating a timeline that provides visual representations of the organization's operational and strategic activities.
* **[Create a Timeline Visualization view](https://www.servicenow.com/docs/tWYQrGPhbG_IwoV3PgNZJA)**   
  The timeline visualization view determines which record details appear in the pop-up summary window when a user clicks a panel.
* **[Planning Your Timeline Visualization](https://www.servicenow.com/docs/mlA2UvvBU1gPSWoCLv6WCg)**   
  Before creating a timeline visualization, you should have a clear idea of the information that you want to display.
* **[Use Timeline Visualization](https://www.servicenow.com/docs/yiV4KS3O7cyn46na9DMnlQ)**   
  Timeline Visualization provides a high-level view of an organization's strategic and operational activities over time.