---
sourceDocument: Xanadu ServiceNow AI Platform user interface
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/platform-user-interface

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Log in to an instance

# Log in to an instance {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Each ServiceNow instance has a
unique, secure web address. The base URL for each instance has the default format:
https://\<instancename\>.service-now.com.

## Before you begin

Role required: none

## About this task

Users log in to the instance from a web browser. Administrators can [associate a custom
URL](https://www.servicenow.com/docs/access?context=custom-url&version=xanadu&pubname=xanadu-platform-security&ft:locale=en-US), such as support.myurl.com, that resolves to point to instancename.service-now.com.  
Note:  
ServiceNow does not support any other methodologies to associate a custom or vanity URL. If you have a custom or vanity URL associated with an instance prior to the Madrid release, contact Support.

## Procedure

1. Enter the base URL in any web browser.  
   * If your system uses external authentication, you are automatically logged in. For example, you may log in to company services when you log in to your computer.
   * If your system does not use external authentication, the Welcome page appears.
2. Enter your user name and password.
3. **Optional:** Select the Remember Me check box to remain logged in until you manually log out.  
   The administrator can enable or disable this option. For more information, see [Change settings for the
   Remember me check box and cookie](https://www.servicenow.com/docs/access?context=c_ChSetRemMeChkbxCookie&version=xanadu&pubname=xanadu-platform-security&ft:locale=en-US).
4. Press the Enter key or click Login.