---
sourceDocument: Xanadu Security Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/security-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# VirusTotal integration

# VirusTotal integration {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The VirusTotal integration enables you to request the analysis of
suspicious IP addresses, files, file hashes, and URL addresses to aid in your investigation to
determine if they are malicious.

|-|-|
| Explore [Threat Intelligence integrations](https://www.servicenow.com/docs/tTBRlXG73jSNJ_tX8eUwoA "The Threat Intelligence base system includes integrations to third-party malware-detection software packages. This section provides instructions for activating the plugins and configuring both ServiceNow and third-party integrations. Also included are some basic guidelines for developing your own integrations, as well as details on specific integrations included in the base system.") | Set up * [VirusTotal integration setup](https://www.servicenow.com/docs/eaIpX7cGU~fSMAS7fgYfkA "VirusTotal is a free service that analyzes suspicious files and URLs and facilitates the quick detection of viruses, worms, trojans, and all kinds of malware. It integrates easily with Security Operations.") * [Activate and configure the VirusTotal integration](https://www.servicenow.com/docs/aBrNoh3E0tLWzcuNgeMx8A "Before you can use the VirusTotal integration, you must download it from the ServiceNow Store.") {#virustotal-landing-page__ul_kmj_mrn_lw} |
| Use * [Perform lookups on observables](https://www.servicenow.com/docs/qwwsXuw8Ppm7dsdGAA5edQ "You can perform threat intelligence lookups on one or more observables to determine whether they’re associated with known security threats. The scanning implementations that run depend on the ones you’ve activated.") * [Threat Lookup - VirusTotal workflow](https://www.servicenow.com/docs/mbjBcdD6QUe4GQpgphtpag#threat-lookup-virustotal-wf "The Threat Lookup - VirusTotal workflow performs a lookup on selected observables. If the observables are of a type recognized by VirusTotal, the observables are scanned for malware, and the results are returned.") {#virustotal-landing-page__ul_qkh_cpj_dx} | Develop * [ServiceNow Security Operations integration development guidelines](https://www.servicenow.com/docs/wPQxyzNhOH6QKmw6O0v2vw "The ServiceNow platform provides several mechanisms for developing integrations with external systems. The ServiceNow Security Operations product suite adds integration capabilities intended to streamline the process of integrating with security-focused external systems.") * [Tips for writing integrations](https://www.servicenow.com/docs/zkaStq5FMw3nZHOU_tt0SA "Avoid some of the pitfalls you can encounter when writing your own integrations by following these guidelines.") * [Developer training](https://developer.servicenow.com/app.do#!/training/landing) * [Developer documentation](https://developer.servicenow.com/app.do#!/documentation) * [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US) {#virustotal-landing-page__ul_zsn_wnv_qx} |
| Troubleshoot and get help * [Integration troubleshooting](https://www.servicenow.com/docs/bInSAPAYINamQHY6RAuHqQ "These troubleshooting suggestions can help you resolve common issues you can encounter when setting up or running integrations.") * [Ask or answer questions in the Security Operations community](https://community.servicenow.com/community/security-operations) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#virustotal-landing-page__ul_zyk_3j4_qx} |   |
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