---
sourceDocument: Xanadu Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/service-management-for-the-enterprise

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Service Management

ft:clusterId :

    - sm4e

bundleId :

    - sm4e

workflow :

    - Technology


---

# Facilities Service Management

# Facilities Service Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

With the ServiceNow®
Facilities Service Management application,
you can request changes to the operation and maintenance of your facilities, track these
requests, and make the necessary changes.

## Deprecation announcement {#FacilitiesLandingPage__section_t5d_kp1_vwb}

Facilities Service Management is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported until deprecation. Workplace Service Delivery provides the latest experience for this functionality. For details, see the [KB0867184 Deprecation Process](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0867184) article in the Now Support knowledge base.

|-|-|-|
| **Explore** * [Facilities Service Management overview](https://www.servicenow.com/docs/5h_WR6AAr6Y_6sc9yU14dg "The Facilities Service Management application lets users request changes to the operation and maintenance of your facilities. The facilities staff can then track these requests and make the necessary changes.") * [Domain separation and Facilities Service Management](https://www.servicenow.com/docs/UL1qYkX~Fi2uO92FK3kPeQ "Domain separation is supported in Facilities Service Management. Domain separation allows you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.") {#FacilitiesLandingPage__ul_ec3_np1_vwb} | **Set up** * [Activate Facilities Visualization Workbench](https://www.servicenow.com/docs/~ZJqYdxo1ANSvcotkt8w2A "The (com.snc.facilities_service_automation) and the (com.snc.facilities_service_automation.fvw) plugins are now deprecated and no longer supported or available for new activation.") {#FacilitiesLandingPage__ul_x25_wlb_tx} | **Administer** * [Facilities service management process](https://www.servicenow.com/docs/HW0BoNiPziGsbwkReXhonA "The facilities administrator creates the campus and configures the application with workflow, agent assignment, and other considerations. Employees make facilities and move requests that are tracked to specific locations anywhere on the campus.") * [Configure Facilities Service Management](https://www.servicenow.com/docs/dNl2Hr9yXc3MZdNcfooBsw "Facilities administrators can set facilities configurations to determine how the system handles daily operations.") * [Configure Enterprise Move](https://www.servicenow.com/docs/xDG0txwW64og9Me7UAoU_A "Facilities or Move administrators can set configurations to determine how the system displays colors on the move planning tool.") * [Properties installed with Facilities Service Management](https://www.servicenow.com/docs/1hvZxbnfWFf9dH2_Oo3vjw "Facilities Service Management Properties controls the behavior of the Facilities Service Management application.") * [Properties installed with Facilities Move Management](https://www.servicenow.com/docs/dzEbfFjKwapTFfdFiKaSMA "Properties control the behavior of the Facilities Move Management application.") {#FacilitiesLandingPage__ul_u1g_5lb_tx} |
| **Use** * [Facilities requests](https://www.servicenow.com/docs/YgnrUFRktsJgrS5YWUJNSA "A facilities request is a record in the system that tracks a proposed change to the physical facility of the organization. Typical facilities requests include the reporting of something bring broken or an issue like a beeping smoke alarm.") * [Facilities request tasks](https://www.servicenow.com/docs/klH19lK_7VkIfajX~AwBcw "A facilities request contains one or more tasks. These tasks allow qualifiers to define separate activities that must be done to complete a facilities request.") * [Space management](https://www.servicenow.com/docs/G_rJkyRoHeHD_CxVbEWIoQ "The concept of space is part of the Facilities Service Management application. Space provides a definition at all levels with the same unit measure, and presents metrics that are readily available for analysis. These metrics include occupancy percentage, total space available, and so on.") * [Facilities move management](https://www.servicenow.com/docs/TgOWU6xaoQkGoeFUSmHFug "Employees and managers can request single user moves. Members of the facilities staff can use the enterprise move tool to plan and execute large move scenarios involving multiple people, assets/CIs, and departments.") {#FacilitiesLandingPage__ul_qkh_cpj_dx} | **Develop** * [Developer training](https://developer.servicenow.com/app.do#!/training/landing) * [Developer documentation](https://developer.servicenow.com/app.do#!/documentation) * [Installed with Facilities Service Management](https://www.servicenow.com/docs/ReQXunAunxPUlGB9W~XM2A "Several types of components are installed with the Facilities Service Management plugin.") {#FacilitiesLandingPage__ul_zsn_wnv_qx} | **Troubleshoot and get help** * [Ask or answer questions in the community](https://community.servicenow.com/community) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#FacilitiesLandingPage__ul_qdt_nzh_tx} |
|   |   |   |
[Table 1.]

{#FacilitiesLandingPage__simpletable_g33_wwg_vt}