---
sourceDocument: Xanadu Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/service-management-for-the-enterprise

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Service Management

ft:clusterId :

    - sm4e

bundleId :

    - sm4e

workflow :

    - Technology


---

# Facilities request creation

# Facilities request creation {#ariaid-title1}

Facilities service management uses the common service management request management
process. Any user can submit a facilities request through the Facilities catalog. Users with the
facilities_staff role can also create and update facilities requests from the Facilities Request
form.
* **[Create a request through the facilities catalog](https://www.servicenow.com/docs/0AmeBcpxTSv7NxfsSJaVkg)**   
  Employees use the Facilities catalog to submit requests. The catalog provides several different categories so users can choose the one that closely relates to their request.
* **[Create a request with the facilities request form](https://www.servicenow.com/docs/R4~bOMtyaLeutdKBqImUag)**   
  Facilities staff members create requests using the Facilities Request form, allowing them to associate the request with a configuration item (CI), like printers or projectors.