---
sourceDocument: Xanadu ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/servicenow-platform

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Groups for technology management offerings

# Synchronize data using a technical service offering {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Synchronize group assignment attributes on entire CI classes and individual CIs that
use a technical service offering.

## Before you begin

Role required: itil and itil_admin

## About this task

Directly set the Support group, Change group, or Managed by group attributes in a technology management offering. The settings are applied to CIs that are associated with the technology management offering.

In addition to the method described in this procedure, you can use the CI Class Manager to set any CI property value. If the Support group, Change group, or Managed by group value is set in the technology management offering, the value specified by the technology management offering takes precedence. For more information, see [CI Class Manager](https://www.servicenow.com/docs/~M~iU7~lO_HaKYxVWfDkag "Use the CI Class Manager to centrally view, create, or edit basic class definitions, and class settings for identification, reconciliation, and CMDB Health. To access the CI Class Manager, navigate to All > Configuration > CI Class Manager .").

## Procedure

1. Navigate to AllConfigurationCMDB Groups and create a new CMDB group.  
   See [CMDB groups](https://www.servicenow.com/docs/cyVof7F3RnjvwFbD0nf43A#cmdb-groups "A CMDB group is a collection of CIs that lets you apply CI actions collectively to all the CIs that are members in the group.") for details.
2. Navigate to AllConfigurationDynamic CI Groups.
3. Create a new Dynamic CI group and associate it with the CMDB group that you created.  

   <br />

   See [Manage Technical Services domain of the CSDM framework](https://www.servicenow.com/docs/lPwMr2qAt9n~q6SzygpctQ "The Manage Technical Services domain involves the tables used by IT Operations Management (ITOM) products such as Service Mapping and Discovery. These are deployed instances of digital products and their related and discoverable components and documentation of the services that provide and support the deployed instances.") for more information on Dynamic CI groups.
4. Navigate to AllCSDMTechnical Service Offering and create a new technical service offering.  
   See [Manage Technical Services domain of the CSDM framework](https://www.servicenow.com/docs/lPwMr2qAt9n~q6SzygpctQ "The Manage Technical Services domain involves the tables used by IT Operations Management (ITOM) products such as Service Mapping and Discovery. These are deployed instances of digital products and their related and discoverable components and documentation of the services that provide and support the deployed instances.") for more information on technical service offerings.
5. Navigate to the CI Relationships table and select New and enter the following values:  
   * Parent: Select the technical service offering you created.
   * Child: Select the Dynamic CI group you created.

   {#csdm-enable-tso__ul_t4b_sld_zpb}   

6. Select Submit.  
   You have created a relationship between the technical service offering and the Dynamic CI group.
7. Navigate to AllCSDMTechnical Service Offering and open the technical service offering that you created.
8. Enter values in the following fields:  
   * Support group
   * Change group
   * Managed by group

   {#csdm-enable-tso__ul_h3g_cpn_14b}   

9. Right-click the header and select Save.  
   A message confirms that data synchronization has been enabled for the fields.
10. The values that you specified are applied to the related Dynamic CI group and all associated CIs.  
    If a new CI is added to the class, the data will be synchronized only after the scheduled CSDM Data Sync job is completed. If you need to synchronize the data immediately, navigate to Scheduled JobsCSDM Data Sync and select Execute.
**Related reference**   

* [CI Class Manager](https://www.servicenow.com/docs/~M~iU7~lO_HaKYxVWfDkag "Use the CI Class Manager to centrally view, create, or edit basic class definitions, and class settings for identification, reconciliation, and CMDB Health. To access the CI Class Manager, navigate to All > Configuration > CI Class Manager .")

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