---
sourceDocument: Xanadu ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/servicenow-platform

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Domain separation and ServiceNow Voice

# Domain separation and ServiceNow
Voice {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read


Domain separation is supported for
ServiceNow
Voice. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

## Support level: Basic {#domain-separation-voice__section_bk4_djm_lrb}

{#domain-separation-voice__domain-sep-supported}  
* Business logic: Ensure that data goes into the proper domain for the application's service provider use cases.
* The application supports domain separation at run time. The domain separation includes separation from the user interface, cache keys, reporting, rollups, and aggregations.
* The owner of the instance must set up the application to function across multiple tenants.
{#domain-separation-voice__ul_yhr_g2j_xkb}

Sample use case: When a service provider (SP) uses chat to respond to a tenant-customer's
message, the customer must be able to see the SP's response.{#domain-separation-voice__p_lsc_nfg_h1c}

For more information on support levels, see [Application support for domain
separation](https://www.servicenow.com/docs/access?context=domain-separated-apps&version=xanadu&pubname=xanadu-platform-security&ft:locale=en-US).{#domain-separation-voice__p_msc_nfg_h1c}

## Domain-separated tables {#domain-separation-voice__section_jpz_skb_jfb}

* CTI Instance \[sn_cti_instance\]
* CTI Component Logging Configuration \[sn_cti_log_cfg\]
* Operation Handler \[sn_cti_operation_handler\]
* Provider Component \[sn_cti_provider_component\]
* Provider Configuration \[sn_cti_provider_config\]
* Provider Message Transformer \[sn_cti_provider_msg_transformer\]
* CTI user \[sn_cti_user\]
* AWS Resource \[sn_cti_aws_resource\]
* Amazon Connect Instance \[sn_cti_connect_instance\]
{#domain-separation-voice__ul_tnv_k2g_pfb}
**Related topics**   

* [Domain separation for service providers](https://www.servicenow.com/docs/access?context=domain-sep-landing-page&version=xanadu&pubname=xanadu-platform-security&ft:locale=en-US)