---
sourceDocument: Xanadu ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/servicenow-platform

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Demand Insights for HR Cases dashboard

# Demand Insights for HR Cases dashboard {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Demand Insights for HR cases dashboard enables you as an HR agent to identify which
HR cases have no or insufficient knowledge coverage. You can then create feedback tasks for
knowledge gaps to deflect such HR cases.  
Note:  
For Demand Insights for HR cases dashboard, activate the Human Resources Scoped App: Core plugin \[com.sn_hr_core\] and Predictive Intelligence for Knowledge Management plugin \[com.snc.knowledge_ml\].
Figure 1. Demand Insights for HR Cases dashboard

## End user and roles {#demand-insights-hrcases-dashboard__section_upb_qj4_2fb}

{#demand-insights-hrcases-dashboard__table_ov2_tj4_2fb__entry__2}

| End user and goal | Required role |
|-|-|
| HR agent: Needs to identify which HR cases don't have good knowledge coverage. | sn_km_ml.knowledge_curation_user and sn_hr_core.admin |
[ ]

{#demand-insights-hrcases-dashboard__table_ov2_tj4_2fb}

## Reports {#demand-insights-hrcases-dashboard__section_t5q_fl4_2fb}

{#demand-insights-hrcases-dashboard__table_xvt_hl4_2fb__entry__3}

| Title | Type | Description |
|-|-|-|
| Candidate Knowledge Gaps for HR cases | Pareto Chart ![Pareto report icon]() | Candidate Knowledge Gaps for HR cases. |
[ ]

{#demand-insights-hrcases-dashboard__table_xvt_hl4_2fb}