Formatting options for knowledge articles

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • You can apply formatting to a knowledge article using the HTML editor.

    You can use the options on the HTML toolbar to apply the following formatting in knowledge article text:
    • Change the font or font size of knowledge articles.
    • Format text as bold, italicized, underlined, or strikethrough.
    • Change the text color and text background color.
    • Create bulleted and numbered lists.
    • Change paragraph indentation.
    • Apply styles to text.
    • Auto-format content copied from Microsoft Word to match the format of the article.
    • Create collapsible sections in an article to show or hide the content.
    • Insert bookmarks to the article content that can link to specific parts of the text with an ID.
    • Identify and resolve accessibility related issues in a knowledge article using the Accessibility checker in the toolbar.

    For more information, see Formatting icons for HTML fields.