Knowledge Management reference

Reference topics provide additional information that you can use to configure and administer Knowledge Management.

• Domain separation and Knowledge Management
  Domain separation is supported in Knowledge Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
• Additional plugins for Knowledge Management
  After Knowledge Management is activated, you can activate additional plugins that provide access to various additional Knowledge Management features.
• Components installed with Knowledge Management Core
  Several types of components are installed with activation of the Knowledge Management Core plugin (com.glideapp.knowledge) including user roles and tables.
• Components installed with knowledge blocks
  Several types of components are installed with activation of the knowledge blocks plugin, including tables.
• Knowledge Management roles
  Certain roles are required to use Knowledge Management functionality.
• Knowledge Management properties
  As an administrator, you can configure the look and functionality of many knowledge base features with Knowledge Management properties.
• Quick start tests for Knowledge Management
  Validate that Knowledge Management still works after you make any configuration change, such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.
• Understanding access to the Knowledge knowledge base
  User criteria are available to manage access to the Knowledge knowledge base.
• Knowledge workflows
  The publishing and retirement processes for a knowledge article are controlled by workflows defined for the knowledge base that the article belongs to.
• Knowledge Management Service Portal properties
  Knowledge Management Service Portal properties determine how information is displayed on the Knowledge portal. You must have the admin role to set configuration properties.
• Knowledge Management v3 homepage and Knowledge Management Service Portal comparison
  A comparison of the features available on the Knowledge Management v3 homepage and the Knowledge Management Service Portal.
• SEO for canonical URLs and localized versions of knowledge articles
  Improve the searchability of knowledge articles by adding tags for canonical URLs and hreflang tags for translated knowledge articles.
• Article versioning changes
  Article versioning introduces new actions that allow knowledge users to create and revise versions of existing articles. It also introduces new fields and related lists to the Knowledge form, new columns to the Knowledge list, and updates to Knowledge dashboard reports.
• Feedback on article versions
  With the article versioning feature, users can view and contribute to feedback on the current versions of knowledge articles.
• Knowledge article version numbers
  Knowledge article version numbers follow a specific pattern. Increments to the version number depend on the revision type.
• Knowledge article version information
  Users can view version information for a knowledge article from the Knowledge view page.
• Validity of a knowledge article
  Knowledge article validity is the date a knowledge article expires. Articles do not appear in search results after the Valid to date or if the Valid to date is blank.
• Knowledge article states
  Knowledge article versions can be in one of several states as it progresses through the creation cycle.
• Knowledge subscription email notification templates
  The knowledge subscription feature uses email notification templates to send subscription notifications to knowledge users.