---
sourceDocument: Xanadu ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/servicenow-platform

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Knowledge Management Service Portal properties

# Knowledge Management Service Portal properties {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Knowledge Management Service Portal properties determine how information is displayed
on the Knowledge portal. You must have the admin role to set configuration
properties.
The following system properties are set to direct users to the Knowledge Management Service
Portal homepage, and to specify the URL suffix for the homepage.  
{#knowledge-service-portal-properties__table_jzs_2kx_kt__entry__2}

| Property | Description |
|-|-|
| sn_km_portal.glide.knowman.serviceportal.enable_redirect | Directs users to the desired Knowledge homepage. * Type: true\|false * Default value: false {#knowledge-service-portal-properties__ul_pdq_4w5_vz} Set to true to redirect users navigating to v2 or v3 pages to the Knowledge Management Service Portal homepage. Note: This property is not honored for the following use cases: * Contextual search in the Incident form * Connect * Global search {#knowledge-service-portal-properties__ul_shw_lvy_d1b} |
| sn_km_portal.glide.knowman.serviceportal.portal_url | The URL suffix for the Knowledge Management Service Portal. The default is kb. |
[ ]

{#knowledge-service-portal-properties__table_jzs_2kx_kt}

The Knowledge Management Service Portal supports the [Knowledge Management V3
properties](https://www.servicenow.com/docs/7vk9j6381cpppacjlQZSBA#r_KnowledgeProperties "As an administrator, you can configure the look and functionality of many knowledge base features with Knowledge Management properties."). Configuring widget instance options on the portal pages can override
these properties.  
Note:  
Starting with the Washington DC release, the Knowledge Management v3 homepage (com.snc.knowledge3) is being prepared for deprecation in a future release. It is replaced by the Knowledge Management
Service Portal (com.snc.knowledge_serviceportal), which is active by default for customers beginning with the Madrid release. For more information about the new experience, see [Knowledge Management Service Portal homepage features](https://www.servicenow.com/docs/Yzqf8RnPmYe4RnVCVu7Ozg "The Knowledge Management Service Portal homepage displays knowledge articles organized by knowledge base and category, as well as featured content and popular articles. Learn how to navigate the homepage to search for and find useful and relevant information quickly.").