Exploring Live Feed Core UI

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Exploring Live Feed Core UI

    Live Feed provides a searchable knowledge source within an organization, enabling users to share information through posts, replies, and ratings. It requires the Core UI and is not supported in the Next Experience UI, where it is automatically disabled. Although Live Feed has been discontinued, it previously offered valuable communication and collaboration features.

    Show full answer Show less

    Key Features

    • User Interaction: Users can post messages, reply, rate content, and include links and images.
    • Automatic Messaging: Administrators can configure automatic messages triggered by updates to specific records.
    • Email Notifications: Users can subscribe to feeds and receive email alerts when new messages are posted.
    • Accessibility: The platform supports keyboard navigation through Live Feed content.
    • Feed Types: Includes company feeds, group feeds, individual feeds, and record feeds to organize communication.
    • Live Feed v2: Activated by default on new ServiceNow instances; upgrading instances require manual activation.
    • Domain Separation: Supported at the data level for Live Feed content.

    Roles and Responsibilities

    • Admins: Activate and configure document and record feeds, set up notifications, and manage security.
    • Users: Subscribe to feeds, post content, participate in discussions, and utilize hashtags for categorization.

    Benefits for ServiceNow Customers

    • Document and Record Feeds: Allow users to interact with tasks and records directly within the Live Feed interface, with messages maintained as comments or work notes on records containing journal fields.
    • Automated Notifications: System-generated messages alert groups or the entire company about important record insertions or updates.
    • Team Collaboration: Teams can subscribe to focused feeds for streamlined communication.
    • Hashtag Categorization: Enhances searchability and organization of messages by keyword or topic.

    Next Steps

    To fully leverage Live Feed, customers should explore configuring and administering it by reviewing materials on activating Live Feed, managing settings, and best practices for usage.

    Live Feed content forms a searchable knowledge source for sharing information within an organization.

    Live Feed overview

    Important:

    Core UI is required to use Live Feed. Live Feed is not supported in Next Experience. If you turn on Next Experience, Live Feed is automatically disabled and will no longer work. See Next Experience UI for more information.

    While Live Feed has been discontinued, we are always exploring new ways to enhance our services. Stay tuned for future updates and improvements.

    Live Feed content forms a searchable knowledge source for sharing information within an organization. Main features include the following:

    • Users can post, reply to, and rate messages, including links and images.
    • Administrators can set up automatic messages that are generated when specific records are updated throughout the system.
    • Users can subscribe to receive email notifications when new messages are posted.
    • Users who take advantage of the accessibility options in the platform can tab through a Live Feed to navigate.
    Live Feed includes different types of feeds, including company feeds, group feeds, individual feeds, and record feeds.
    Figure 1. My Feeds
    The My Live Feeds page groups feeds by favorites, company feed, group feeds, record feeds, people, teams, and hashtags.
    Note:
    Live Feed v2 is active for all new instances by default. If you are upgrading from an earlier version of ServiceNow®, you need to activate Live Feed v2 to use these features.

    Live feed can be domain separated at the data level only. For more information on Live Feed and domain separation, see Domain separation in Live Feed.

    Live Feed users

    Table 1. Users
    User Description
    Admins Admins activate and administer Live feed in the following ways:
    • Add and configure document feeds
    • Activate and configure record feeds
    • Set up notifications
    • Manage Live Feed security
    Users Users can subscribe to feeds, post content, work on records, and use hashtags.

    Live Feed benefits

    Table 2. Live Feed benefits
    Benefit Feature Users
    Document feeds allow users to work on tasks and other records through the Live Feed interface. Users can post messages in Live Feed that are automatically maintained as comments or work notes on the record, if the record has these journal fields. Document feeds Configuration: Admins

    Users: anyone
    Record feeds allow users to work on tasks and other records through the Live Feed interface. Users can post messages in Live Feed that are automatically maintained as comments or work notes on the record if the record has these journal fields. Record feeds Configuration: Admins

    Users: anyone
    When a record is inserted or updated on a specific task table and the notification conditions are met, a message is generated and posted to the specified group or to the company feed. Live Feed table notifications Configuration: Admins

    Users: anyone
    Users can be combined into teams for the purpose of subscribing to specifically-focused feeds. Teams in Live Feed Configuration: Admins

    Users: anyone
    Hashtags are words marked with a hash symbol (#) in messages. Hashtags are a way to categorize messages by keyword or topic for improved search results. Hashtags in Live Feed Anyone

    What to explore next

    To learn more about configuring and using Live Feed, see: