Enroll for the Password Reset program using SMS codes

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • To verify your identity while resetting your password, you can use a code (the SMS code) that was delivered to your mobile phone or device. You can enroll on a mobile device.

    Before you begin

    Role required: none

    Procedure

    1. Navigate to All > Password Reset > Enroll and then click the SMS Verification tab.
      If your organization requires you to enroll for the SMS verification method, then the tab is marked with an asterisk (*).
    2. To add and verify a device, click Add Device and then follow the instructions.
      Note:
      If you had previously added an SMS-enabled device to your Password Reset profile, the device is listed.
    3. Provide a meaningful name for each device, and if you want to add multiple devices, then repeat the process.
    4. After you verify each device, select the Authorized check box for each device that you expect to use to change or reset your password.
      Note:
      You can deauthorize a device at any time by clearing the Authorized check box.
    5. Select Submit.
    6. Optional: Enroll for an additional identity verification using any of the other methods that your organization offers.

      For more information about enrolling in the Password Reset program, see the following topics: