---
sourceDocument: Xanadu ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/servicenow-platform

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Place a request

# Place a request {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use ServiceNow's web-based
interface for ordering predefined goods and services.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllSelf-ServiceService Catalog.  
   The default catalog view organizes items in categories and subcategories.  
   Figure 1. Default catalog view
2. Select an item to order.  
   Note:  
   Some items are order guides, which combine related items for easier ordering. For example, an order guide called New Employee Hire presents a list of items that new employees typically receive (desk, phone, computer, email account). After you select the items you want to order, the order guide requests the information required and shows a separate time to delivery for each item ordered.  
   The order screen requests any additional information that's needed, such as
   the requester's name or location and the date the item is needed. It also
   displays the item's delivery time after approval.  
   Figure 2. Delivery time
3. Enter complete and accurate information to expedite your order.
4. Order any other items required.
5. Click Order Now when the order is complete.  
   ServiceNow displays a
   confirmation screen for your order:  
   Figure 3. Order submitted

   You can view the order's progress in the Stage
   column.  
   Note:  
   It may be useful to note the order number for future reference.

   ServiceNow
   automatically notifies the approvers if approval is required and creates
   work orders to fulfill the order according to your organization's process.
   For example, if you order a new notebook computer, the purchasing group
   might receive a work order to order the computer, and the desktop services
   group might receive a work order to configure the new computer and deliver
   it to your office after it arrives.

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