Service Graph Connector for AWS

  • Release version: Xanadu
  • Updated March 1, 2026
  • 4 minutes to read
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    Summary of Service Graph Connector for AWS

    The Service Graph Connector for AWS allows you to securely integrate Amazon Web Services (AWS) data into your ServiceNow instance, enhancing your cloud management capabilities. By utilizing AWS technologies and security practices, it enables cloud teams to effectively manage data workflows within ServiceNow.

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    Key Features

    • Visibility and Discovery: Gain insights into cloud resources, their relationships, and states, which aids in IT Asset Management (ITAM) and Software Asset Management (SAM).
    • Governance and Compliance: Supports compliance and governance outcomes through comprehensive data integration.
    • Connection Configuration: Use the SGC Central view in Service Graph Workspace or CMDB Workspace for setting up and managing connections, with a focus on guided setup.
    • CMDB Integrations Dashboard: Monitor the status and metrics of all installed integrations, allowing for error tracking and performance analysis.
    • BYOL Support: Facilitates the importation of previously purchased licenses to AWS, specifically for Oracle Database servers, by managing licensing data.
    • Event-based Discovery: Updates configuration items (CIs) based on event data pulled from AWS.
    • Shared VPC and Subnets Support: Import CI relationships across different AWS accounts, enhancing network management.

    Key Outcomes

    By implementing the Service Graph Connector for AWS, you can expect improved visibility into your cloud resources, streamlined governance, and enhanced operational efficiency. The integration not only simplifies the management of AWS data but also supports compliance and licensing processes effectively. As a result, your organization can leverage cloud resources more efficiently and maintain an up-to-date configuration management database (CMDB).

    Use the Service Graph Connector for AWS to securely bring in Amazon Web Services (AWS) data into your ServiceNow instance.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    The integration uses AWS native technologies and AWS security best practices to enable cloud teams to connect the data within their ServiceNow workflow. For more information about the Service Graph Connector for AWS, see the Service Graph Connector for AWS - Introduction article on the ServiceNow Community site.

    Supported ServiceNow versions

    • Yokohama
    • Zurich
    • Australia

    Use cases

    The following are examples on how you can use the Service Graph Connector for different ServiceNow applications:

    • Visibility into cloud resources, relationships, and state.
    • Deep discovery of applications for ITAM or SAM outcomes.
    • Governance and compliance outcome.

    Important information for upgrading Service Graph Connector for AWS

    Before you begin the upgrade process, complete the following tasks:
    • If there are any customizations, delete the records associated with the Service Graph Connector for AWS from the Customer Updates [sys_update_xml] table. See Customer Updates table.
    • Upgrade any dependencies.
    After you've installed the latest version of the Service Graph Connector for AWS:
    • Perform a full import of data from your AWS instance. Verify that the Use last run datetime field value is cleared for all the AWS data sources in the Data Source [sys_data_source] table.
    • Download and rerun the AWS scripts. See Configure the AWS environment.

    Configuring a connection for the connector

    You can configure a connection for the connector by using the SGC Central view in the Service Graph Workspace or CMDB Workspace. The view enables you to discover and install connectors, and then effectively manage the full life cycle of creating, editing, monitoring, and debugging connections. To configure the connector using SGC Central, see Configure Service Graph Connector for AWS using SGC Central.
    Important:
    Unless there are configuration issues, use the SGC Central view in the Service Graph Workspace or CMDB Workspace to configure the connection for the connector, as the guided setup method is planned for deprecated.

    CMDB integrations dashboard

    The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring AWS integrations in the CMDB Integrations Dashboard, see Using the CMDB Integrations Dashboard.

    BYOL support

    Bringing your own licenses (BYOL) is the process of bringing previously purchased on-premises licenses to Amazon AWS Cloud. The connector supports the BYOL of the Image CIs for Oracle Database servers on Amazon AWS Cloud by populating the Key Value [cmdb_key_value] table with the licensing information. When the licensing information is found, the key is set to Windows_OS_License_Type_automatic and the key value is set to BYOL in the Key Value [cmdb_key_value] table.

    To support BYOL, the sn_aws_integ.load_all_images system property is enabled during the initial pull to import the metadata of all Image CIs included in the SG-AWS-Image-Id data source. After the initial pull, the property is deactivated automatically. The SG-AWS-Image-Id data source then imports the metadata of the Image CIs without names only.

    Event-based discovery

    The Service Graph Connector for AWS works with event-based discovery. Events that are pulled from AWS can create and update CIs that were brought by the Service Graph Connector for AWS.

    Managing retired CIs in EKS components

    If the Amazon Elastic Kubernetes Services (EKS) CIs are deleted in EKS components such as pods, services, and volumes, the corresponding CI entries are automatically set to Retired in the following CMDB CI classes:

    Kubernetes Cluster, Kubernetes Node, Kubernetes Pod, Kubernetes Service, Kubernetes DaemonSet Kubernetes Namespace, Kubernetes Deployment, Docker Container, Kubernetes Volume

    Shared VPC and subnets support

    Import CI relationships established between virtual private clouds (VPCs), subnets, and network interfaces hosted in different AWS accounts. For example, a VPC in one AWS account can be connected to a subnet in the same account, which can then link to a network interface and a virtual machine in another AWS account.

    Additional resources

    See the following articles on the ServiceNow Community site for any additional information on the AWS set up:

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