Service Graph Connector for SolarWinds

Release version: Xanadu

Updated July 31, 2025

2 minutes to read

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Summary of Service Graph Connector for SolarWinds

The Service Graph Connector for SolarWinds enables seamless integration by pulling asset inventory data from SolarWinds into the ServiceNow Configuration Management Database (CMDB). This allows for efficient management of hardware, virtualization, cloud resources, and software within your ServiceNow instance.

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Key Features

Automatic Normalization: Streamlines the normalization of asset information.
Synchronization Schedules: Configure and save schedules for data synchronization.
Connection Configuration: Utilize the SGC Central view in the Service Graph or CMDB Workspace to manage the connection lifecycle effectively.
CMDB Integrations Dashboard: Monitor the status, processing results, and errors of installed connectors through a centralized dashboard.
Data Mapping: Data from SolarWinds is transformed and inserted into ServiceNow CMDB tables using the Robust Transform Engine (RTE) and Identification and Reconciliation Engine (IRE).

Key Outcomes

By implementing the Service Graph Connector for SolarWinds, customers can expect enhanced visibility and accuracy of their asset data, improved operational efficiency through automated processes, and streamlined monitoring capabilities for integration runs. This integration supports effective decision-making and resource management within the ServiceNow platform.

Use the Service Graph Connector for SolarWinds to pull in data from the SolarWinds software into your ServiceNow instance.

The Service Graph Connector for SolarWinds pulls in asset inventory data (hardware and software) from the SolarWinds database into the ServiceNow® Configuration Management Database (CMDB) application.

Request apps on the Store

Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Supported versions

Supported SolarWinds Orion minimum versions:
- 2019.4 HF6
- 2020.2.1. HF2
Supported ServiceNow versions:
- Washington DC
- Xanadu
- Yokohama

Use cases

The following are examples on how you can use the Service Graph Connector:

Automatic normalization of asset information for hardware, virtualization and cloud resources, and software.
Ability to configure and save synchronization schedules.

Configuring a connection for the connector

You can configure a connection for the connector by using the SGC Central view in the Service Graph Workspace or CMDB Workspace. The view enables you to discover and install connectors, and then effectively manage the full life cycle of creating, editing, monitoring, and debugging connections. To configure the connector using SGC Central, see Configure Service Graph Connector for SolarWinds using SGC Central.

Important:

Unless there are configuration issues, use the SGC Central view in the Service Graph Workspace or CMDB Workspace to configure the connection for the connector, as the guided setup method is planned for deprecated.

CMDB integrations dashboard

The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed Service Graph Connectors. You can see metrics for all integration runs. You can filter the view to a specific integration, a specific time duration, or a specific integration run. For more details about monitoring SolarWinds integrations in the CMDB Integrations Dashboard, see Using the CMDB Integrations Dashboard.

Data mapping

Data from data sources in the SolarWinds software is mapped and transformed into ServiceNow CMDB tables using the Robust Transform Engine (RTE). Data is inserted into ServiceNow CMDB using the Identification and Reconciliation Engine (IRE).

When you complete setting up the connection, you can configure the integration to periodically pull data from the SolarWinds software.

The data is loaded into staging tables and then inserted into the following CMDB target tables:

AIX Server [cmdb_ci_aix_server]
Availability Zone [cmdb_ci_availability_zone]
CI Relationship [cmdb_rel_ci]
Cloud Network [cmdb_ci_network]
Cloud Service Account [cmdb_ci_cloud_service_account]
Cloud Subnet [cmdb_ci_cloud_subnet]
Computer [cmdb_ci_computer]
Disk [cmdb_ci_disk]
Hardware [cmdb_ci_hardware]
Hardware Type [cmdb_ci_compute_template]
Hyper-V Server [cmdb_ci_hyper_v_server]
IIS Virtual Directory [cmdb_ci_iisdirectory]
Image [cmdb_ci_os_template]
IP Address [cmdb_ci_ip_address]
Linux Server [cmdb_ci_linux_server]
Logical Datacenter [cmdb_ci_logical_datacenter]
Microsoft iis Web Server [cmdb_ci_microsoft_iis_web_server]
MS SQL Server [cmdb_ci_db_mssql_server]
MS SQL DataBase [cmdb_ci_db_mssql_database]
Network Adapter [cmdb_ci_network_adapter]
Network Gear [cmdb_ci_netgear]
Serial Number [cmdb_serial_number]
Server [cmdb_ci_server]
Software Installation [cmdb_sam_sw_install] (If the Software Asset Management (SAM) application is installed.)
Software Instance [cmdb_software_instance] (If the SAM application is not installed.)
Software [cmdb_ci_spkg] (If the SAM application is not installed.)
Solaris Server [cmdb_ci_solaris_server]
Storage Volume [cmdb_ci_storage_volume]
UNIX Server [cmdb_ci_unix_server]
VM Instance [cmdb_ci_vm_instance]
Windows Server [cmdb_ci_win_server]

For more information on where data is saved when pulling data from SolarWinds, see CMDB classes targeted in Service Graph Connector for SolarWinds.

You can use the IntegrationHub ETL app to view the data maps. See IntegrationHub ETL for more information.