Service Graph Connector for VMware Workspace ONE UEM

  • Release version: Xanadu
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Service Graph Connector for VMware Workspace ONE UEM

    The Service Graph Connector for VMware Workspace ONE UEM enables you to import data from VMware Workspace ONE Unified Endpoint Management (UEM) into your ServiceNow instance, particularly enhancing your Configuration Management Database (CMDB). This integration supports various ServiceNow versions, as well as VMware Workspace ONE UEM version 25.6.961.16 and Application Discovery Manager (ADM) API version 2.

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    Key Features

    • Data Import: Facilitates importing hardware assets into ServiceNow's CMDB, supporting detailed inventories of Android, Apple, and Windows mobile devices.
    • Integration Dashboard: Offers a central view of integration status, results, and errors through the Integration Commons for CMDB, enabling efficient monitoring.
    • Data Mapping: Utilizes the Robust Transform Engine (RTE) for mapping data from VMware Workspace ONE UEM to the appropriate CMDB classes, ensuring proper data transformation and insertion.
    • Guided Setup: Provides a structured sequence of tasks for configuring the integration, streamlining the setup process.

    Key Outcomes

    By leveraging the Service Graph Connector, you can achieve:

    • Enhanced visibility into your hardware and application inventory, aiding in IT Operations Management (ITOM) and IT Service Management (ITSM).
    • Effective compliance tracking for both personal and corporate-owned devices.
    • Accurate ownership tracking for mobile devices, improving incident and change management processes.

    For additional insights, you can access the SG-Workspace ONE UEM view for detailed device information like ownership and compliance status.

    Use the Service Graph Connector for VMware Workspace ONE UEM to pull data from VMware Workspace ONE Unified Endpoint Management (UEM) into your ServiceNow Instance.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    The integration imports different hardware assets into the ServiceNow® Configuration Management Database (CMDB) application.

    Supported versions

    • Supported versions:
      • VMware Workspace ONE UEM version 25.6.961.16 (2506)
      • Application Discovery Manager (ADM) API version 2
    • Supported ServiceNow versions:
      • Yokohama
      • Zurich
      • Australia

    Use cases

    The following are examples on how you can use the Service Graph Connector for different ServiceNow applications:
    • IT Operations Management (ITOM) Visibility
      • Detailed hardware and application inventory for Android, Apple, and Windows mobile devices. The inventory can be used with or without Software Asset Management (SAM).
      • Compliance tracking for mobile devices. You can build your own device (BYOD) or use corporate-owned devices.
    • IT Service Management (ITSM)
      • Incident, problem, change on discovered configuration items (CI).
      • Ownership tracking and assignment for mobile devices.

    Guided setup

    The guided setup for the Service Graph Connector for VMware Workspace ONE UEM provides an organized sequence of tasks to configure the integration on your instance. To access the guided setup, see Configure Service Graph Connector for VMware Workspace ONE UEM.

    CMDB integrations dashboard

    The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring Workspace ONE integrations in the CMDB Integrations Dashboard, see Using the CMDB Integrations Dashboard.

    Data mapping

    Data from the VMware Workspace ONE UEM Devices and Apps data sources is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE).

    When you complete setting up the connection, you configure the integration to periodically pull data from VMware Workspace ONE UEM.

    The data is loaded into the SG-Workspace ONE UEM Devices and Apps staging [sn_vmwoneuem_integ_devices_and_apps] table.

    The data is then inserted into the following target tables:
    • Computer [cmdb_ci_computer]
    • Handheld Computing Device [cmdb_ci_handheld_computing]
    • Media Player [cmdb_ci_media_player]
    • Network Adapter [cmdb_ci_network_adapter]
    • Printer [cmdb_ci_printer]
    • SAM Software Installation [cmdb_sam_sw_install], if com.snc.sams plugin is installed.
    • Serial Number [cmdb_serial_number]
    • Software Instance [cmdb_software_instance], if com.snc.sams plugin is not installed.
    • Software Package [cmdb_ci_spkg], if com.snc.sams plugin is not installed.
    Note:
    To view any additional information such as the device owner, type of ownership, or compliance status, you need to switch to the SG-Workspace ONE UEM view. This view displays a SG-Workspace ONE UEM Device Related tab in the related list tabs with the additional information.

    For more information on where data is saved when pulling data from VMware Workspace ONE Unified Endpoint Management (UEM), see CMDB classes targeted in Service Graph Connector for VMware Workspace ONE UEM.

    You can use the IntegrationHub ETL app to view the data maps. See IntegrationHub ETL for more information.