---
sourceDocument: Xanadu ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/servicenow-platform

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Skills Management

# Skills Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use Skills Management to associate skills with individual users or groups and assign them to tasks or projects. You can also assess the skills needed for your organization, identify gaps, and implement effective plans for hiring or training of your teams.{#skills-management__skills-management-2}

## Overview of Skills Management {#skills-management__section_g4b_x3l_ygb}

## Get started {#skills-management__section_bzt_xvp_vyb}

|-|-|
| [ExploreLearn how you can implement and manage skills for individuals or teams.](https://www.servicenow.com/docs/GlgUgaI1tKqF8idCHrGM~g "Use Skills Management to associate skills with individual users or groups and assign them to tasks or projects. You can also assess the skills needed for your organization, identify gaps, and implement effective plans for hiring or training of your teams.") | [ConfigurePlan and configure your implementation.](https://www.servicenow.com/docs/EWlgFWDDo5RGDgy7aXhu1g "Create Skills, identify the Skill Level Type the skill belongs to, and associate Skill Levels for each level type to define a structured skills architecture for your organization.") |
| [IntegrateImplement skills across your organization.](https://www.servicenow.com/docs/m2E9ccBQT5uc5oj1Ahq5xA "Use the Skills Management dashboard to analyze trends in assessing skill gaps in your organization and plan for coaching or training of your employees based on needs. Identify users and teams who have the right skills to work on tasks and projects.") | [ReferenceGet details about roles and extension points in Skills Management.](https://www.servicenow.com/docs/7tHS66TfPmDP8aEXmXj~CQ "Validate that Skills Management still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.") |
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## Troubleshoot and get help {#skills-management__section_hzt_xvp_vyb}

* [ServiceNow Community](https://www.servicenow.com/community/)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
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