---
sourceDocument: Xanadu ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/servicenow-platform

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# View communication channel configuration

# View communication channel configuration {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View the configuration of different communication channels that are used to contact
the target audience in the communication process. By default, the communication channels
available are email, SMS, Slack, and conference.

## Before you begin

Role required: sn_comm_management.comm_plan_admin or admin

## Procedure

1. Navigate to AllTask Communication ManagementAdministrationChannel Configuration.
2. Open any communication channel record.
3. On the form, view the fields.  
   {#view-comm-channel-config__table_ish_5tl_2db__entry__2}

   | Field | Description |
   |-|-|
   | Type | \[Read only\] Mode of channel. |
   | Configuration script | \[Read only\] Lookup icon (![Lookup icon]()) to select the script that defines the channel configuration. |
   | Active | \[Read only\] Option to define whether the communication channel is active or not. |
   | Classification | \[Read only\] Internally used to group the channels between conference or major incident management workbench. |
   [Table 1. Communication Channel Configuration form]

   {#view-comm-channel-config__table_ish_5tl_2db}

*[\>]: and then