---
sourceDocument: Xanadu ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/servicenow-platform

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# View service mapping data

# Service Mapping data that appears on maps {#ariaid-title1}

* Release version: Xanadu
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Service instances that are populated using Service Mapping methods are included in maps.
Service Mapping provides significant information for mapped service instances (application services) \[cmdb_ci_service_discovered\] such as relationships and
grouping.

## Considerations {#um-data-from-service-mapping__section_dxx_sm1_sbc}

If Service Mapping is installed and the sn_sm_scoped_app.sa.unified_map.enabled system property is enabled, you can access Unified Map from the Service Mapping workspace. For more information, see [Access the Unified Map feature from the Service Mapping
Workspace](https://www.servicenow.com/docs/access?context=view-unified-map-sm-workspace&version=xanadu&pubname=xanadu-it-operations-management&ft:locale=en-US).

If Service Mapping is not installed, only service instances that are populated by CMDB-related methods appear on maps. Unified Map traverses the CMDB hierarchical data both up and down using user-specified levels.
**Related topics**   

* [Configuring Service Mapping](https://www.servicenow.com/docs/access?context=service-mapping-setup&version=xanadu&pubname=xanadu-it-operations-management&ft:locale=en-US)