---
sourceDocument: Xanadu Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/field-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Contractor dashboard in the configurable workspace

# Contractor dashboard in the configurable workspace {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Use this dashboard to review the status of work order tasks, agent rating, and work distribution by type and state.

## Required ServiceNow AI Platform roles {#contractor-dashboard-configurable-workspace__section_k52_rcl_hsb}

* The wm_contractor_manager_int role is needed to track the status of work orders and agents from the contractor companies.
* The wm_dispatcher role is needed to view work orders.
{#contractor-dashboard-configurable-workspace__ul_l52_rcl_hsb}

## Access the contractor dashboard in the configurable workspace {#contractor-dashboard-configurable-workspace__section_m52_rcl_hsb}

To open the dashboard, navigate to Field Service
\> Workspaces
\> CSM/FSM Configurable Workspace.

## Use cases {#contractor-dashboard-configurable-workspace__section_n52_rcl_hsb}

For examples of how different people in your organization would use this dashboard, see these use cases.{#contractor-dashboard-configurable-workspace__table_nk1_lwl_hsb__entry__2}

| User | Dashboard use |
|-|-|
| Internal Manager | Reviews the work order task progress and agent feedback results based on the selected contractor company and date range. Click any area of a chart to see the corresponding records. |
[Table 1. Use case scenarios for Contractor dashboard]

{#contractor-dashboard-configurable-workspace__table_nk1_lwl_hsb}

## Data visualizations {#contractor-dashboard-configurable-workspace__section_s52_rcl_hsb}

{#contractor-dashboard-configurable-workspace__table_t52_rcl_hsb__entry__4}

| Title | Type | Source table | Description |
|-|-|-|-|
| Non compliant appointments | Single Score ![]() | \[wm_task\] | Number of appointments not started on time. |
| Task rejects | Single Score ![]() | \[wm_task_rejection\] | Number of work order tasks rejected by the contractor manager. |
| Close completed tasks | Single Score ![]() | \[wm_task\] | Number of work order tasks closed by agents. |
| Agents | Single Score ![]() | \[sys_user\] | Number of agents associated with the contractor company. |
| Average Agent Rating | Single Score ![]() | \[wm_agent_rating\] | Average rating of all the agents in the company. |
| Task SLA breached | Semi Donut ![]() | \[task_SLA\] | Data work order tasks that have breached the task SLA. |
| Work distribution by work type | Pie ![]() | \[wm_task} | Percentage of work order tasks divided based on the type of work, such as install, break fix, and so on. |
| Work distribution by state | Pie ![]() | \[wm_task\] | Percentage of work order tasks divided based on their real-time status, such as Assigned, Work in Progress, and so on. |
[Table 2. Overview of data visualizations on the Contractor dashboard]

{#contractor-dashboard-configurable-workspace__table_t52_rcl_hsb}

## Filters {#contractor-dashboard-configurable-workspace__section_u52_rcl_hsb}

{#contractor-dashboard-configurable-workspace__table_v52_rcl_hsb__entry__3}

| Name | Type | Description |
|-|-|-|
| Contractor | Reference | Filter the report results based on a selected contractor company or all. |
| Date Range | Date | Filter the report results based on the selected date range, such as last 30 days. |
[Table 3. Filter options on the Contractor dashboard]

{#contractor-dashboard-configurable-workspace__table_v52_rcl_hsb}